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Verizon Business Expands Global Availability of Online Customer Service Portal

Posted on: Tuesday, 18 September 2007, 03:00 CDT

SINGAPORE, Sept. 18 /PRNewswire/ -- Verizon Business has expanded global availability of its Verizon Business Customer Center portal to customers based in Asia Pacific. The one-stop, online portal makes it simple for customers to obtain an integrated, personalized view of their complete range of network services, offering them another way to manage their global networks and associated applications.

The Verizon Business Customer Center is a key component of the company's ongoing enhancements to its customer-enablement capabilities. The portal complements Verizon Business' extensive local and global service and support capabilities, expanding customer-service flexibility and choice.

The portal provides seamless and secure access to a wide variety of critical data, and tools to manage that data, as well as helpful reference materials. Customers can use the portal to more efficiently check invoices for voice services; submit and view the status of their orders; get an overview of project progress; or open trouble tickets. Data, voice and IP networking requirements can be managed flexibly online, and call and data traffic patterns quickly analyzed. These features enable customers to quickly determine and allocate resources to help control costs. In addition, a network Dashboard gives customers a near real-time view of all their global fault, alarm and network performance, and inventory information on an easy-to-read topology map. The portal can be fully tailored to support the customer's individual business requirements and objectives.

"We have received great feedback on the Verizon Business Customer Center from our existing enterprise business users," said Nancy Gofus, chief marketing officer, Verizon Business. "Our objective is to empower our customers; the portal enhances their control of their global communications services in a simple, easily accessible format. The portal allows our customers to tailor the use of our network services and applications to manage their own businesses, enhancing overall productivity and efficiency."

The Verizon Business Customer Center is now fully available for customers based in Asia Pacific, Europe, Latin America and the United States. Nine language preferences are currently available: Chinese (Cantonese), Dutch, English (U.K. and U.S.), French, German, Japanese, Portuguese and Spanish.

About Verizon Business

Verizon Business, a unit of Verizon Communications , is a leading provider of advanced communications and information technology (IT) solutions to large business and government customers worldwide. Combining unsurpassed global network reach with advanced communications, security and other professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world. For more information, visit http://www.verizonbusiness.com/.

Verizon Business

CONTACT: Jo Perrin of Verizon Business, +44-770-252-5868,jo.perrin@verizonbusiness.com

Web site: http://www.verizonbusiness.com/

Company News On-Call: http://www.prnewswire.com/comp/618232.html

Source: PRNewswire

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