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Virgin America Deploys Hosted Voice Self-Service From TuVox

Posted on: Tuesday, 16 October 2007, 09:00 CDT

TuVox, the leading provider of On Demand speech applications, today announced that Virgin America, a next-generation airline aimed at bringing a little fun back to flying, has deployed TuVox hosted speech applications to provide superior voice-enabled self-service to its passengers.

With the launch of the highly branded, speech-enabled system, Virgin America continues its string of first-of-a-kind, customer-focused innovations, including personal in-flight entertainment (IFE) systems and cabin "mood lighting." TuVox speech applications handle all incoming customer calls for the airline, and provide an efficient, pleasant and personalized customer experience for Virgin America guests.

"We're extremely pleased with the vision and passion that went into creating a truly unique customer experience," said Todd Pawlowski, VP airports and guest services at Virgin America. "During every step of the process, TuVox lived up to its reputation of expertise and innovation to create a voice self-service solution that is truly reflective of the Virgin America brand."

The application automates flight information, booking assistance, frequent traveler information, and general information about Virgin America. Later phases of the application will include management of eleVAte frequent flyer information, baggage tracking and other services designed to provide Virgin America customers with more options and greater efficiency in managing their travel experience and relationship with Virgin America.

"Since the beginning, we've been tremendously excited to work on a project that redefines how people view air travel," said Larry Miller, president and CEO of TuVox. "We're honored to help Virgin America deliver the best customer service in the airline industry through innovative, useful, conversational speech applications."

About Virgin America

As San Francisco's hometown airline, Virgin America will serve as many as 10 cities within a year of operation, and up to 30 cities within five years. Virgin America's brand-new planes will offer guests interactive in-flight entertainment systems, plugs for laptops and other portable electronic devices, the ability to order food or chat with other guests from their own video-screen and a host of other features aimed at bringing a little fun back to flying. To learn more about Virgin America visit: www.virginamerica.com.

About TuVox

TuVox is a leading provider of On Demand speech applications, empowering companies to deliver superior caller experience through the voice channel. Available as a hosted or on-premise solution, TuVox's award winning applications are easily customized to your business and can quickly be updated in response to business changes.

TuVox speech applications automate virtually any type of call, including natural language call-routing, self-service transactions and interactive customer support. By delivering a superior caller experience, TuVox speech applications increase customer satisfaction and improve the adoption of voice self-service.

TuVox customers include companies such as 1-800-Flowers.com, ABN-AMRO, American Airlines, Apple, British Airways, Canon, Charter Communications, Gateway, Office Depot, Telecom New Zealand, Time Customer Service, and Wachovia. To find out more about TuVox, please visit www.tuvox.com.

Source: Business Wire

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