Endeavour Energy (Formerly Integral Energy) Selects ClickSoftware for Optimized Mobile Workforce Management
BURLINGTON, Massachusetts, November 9, 2011 /PRNewswire/ –
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ].
(NasdaqGS: CKSW), the leading provider of automated workforce management and
optimization solutions [http://www.clicksoftware.com/solutions/index.asp ]
for the service industry, today announced that Endeavour Energy, the second
largest state-owned energy corporation in New South Wales, Australia, has
selected its enterprise mobility
[http://www.clicksoftware.com/mobility.htm ] and optimized Workforce
clickmobile.htm ] Platform to play a strategic role in helping Endeavour
Energy improve productivity, customer service, visibility of field operations
and compliance to Service Level Agreements (SLAs).
Endeavour Energy is responsible for the safe and reliable supply of
electricity to 2.1 million people in households and businesses across
Sydney’s Greater West, Blue Mountains, Southern Highlands, and the
Illawarra. The company’s mission is to provide safe, reliable, and
sustainable customer service and key to this is the performance of their
assets and the skilled mobile workforce that maintain them. Following a
search for a proven technology provider that had the solutions and
experience to enable and optimize this process, Endeavour Energy selected
ClickSoftware’s ClickMobile and ClickSchedule solutions.
“Improving the productivity of our field workforce and the quality and
efficiency of service we offer to customers is a high priority for Endeavour
Energy,” said Peter Langdon, General Manager Network Operations. “Central to
this objective is implementing field force automation to improve the
scheduling of work in the field. Endeavour Energy wanted low cost, proven
technology that could be scaled up over time to be implemented for the broad
diversity of tasks we perform across our network.”
“ClickSoftware has been chosen as our preferred supplier for
facilitating improvements to our connection-reconnection process. In
addition to meeting our key requirements, our decision to use ClickSoftware
was based on their proven track record with delivering these services both
in Australia and internationally in other utility sectors,” he added.
Mr. Langdon said ClickSchedule will be used for the challenging task of
scheduling field officers across the many varied tasks they can be
dispatched to undertake. “Optimizing the efficient use of field officers is
essential in our delivery of an efficient service to our customers.
ClickSchedule and ClickMobile will eliminate all paper administration for
managing the daily work schedule for our field officers and will enable more
timely communication between our dispatch centre and field staff.”
“This new system will allow field officers to be supplied with schedules
direct to their mobile devices as well as information on the assets that
they will be attending to. The field officers can in turn submit not only
pertinent details on the job at hand, but also information on their
progress, delivering an important customer service improvement for Endeavour
Energy,” said Mr. Langdon.
Mr. Langdon said that given the dynamic nature of the field service
[http://www.clicksoftware.com ] environment, scheduling will be
automatically updated and optimized if a field officer finishes a job either
early or late.
“ClickSoftware will help to increase productivity by providing real time
visibility of field crews’ activities and providing better information by
which to make resourcing decisions,” concluded Mr. Langdon.
About Endeavour Energy
Endeavour Energy’s network serves over 2.1 million people spanning
24,500 square kilometres across Sydney’s Greater West, the Illawarra, Blue
Mountains and Southern Highlands
With an estimated value of $3.3 billion, this network is made up of over
170 major substations, 315,000 power poles and 28,000 smaller substations
bound together by 33,000 kilometres of underground cables and overhead
powerlines. Endeavour Energy employs 2,888 people who are located at a
corporate head office in Huntingwood in Sydney’s West and throughout 17
Field Support Centers.
The ongoing responsibilities of Endeavour Energy are to:
- safely deliver a $4.2 billion upgrade of the electricity network by mid 2014 - maintain the poles and wires bringing electricity to homes and businesses - restore power supply after storms - read electricity meters, repair street lights and keep trees a safe distance from power lines
ClickSoftware is the leading provider of automated workforce management
and optimization solutions for every size of service business. Our portfolio
of solutions, available on demand and on premise, creates business value
through higher levels of productivity, customer satisfaction and operational
efficiency. Our patented concept of ‘continuous planning and scheduling’
incorporates customer demand forecasting
, long and short term capacity planning
, shift planning
, real-time scheduling, mobility and location-based
services, as well as on-going communication with the consumer on the
expected arrival time of the service resource.
As the pioneers of the ‘W6′ concept more than 20 years ago, we have
perfected solutions for solving a wide variety of problems on Who does What,
for Whom, with What, Where and When. The combination of proven technology
with educational services helps businesses find the right balance between
reducing costs, increasing customer satisfaction, employee preferences and
industry regulations/legislation. ClickSoftware’s solutions manage hundreds
of thousands of resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach, breadth and
depth of solutions and strong partnerships with leading CRM/ERP vendors and
system integrators makes us the number one choice to deliver superb business
performance to any organization. The Company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more
information, please visit http://www.clicksoftware.com or follow us on
Twitter [https://twitter.com/#!/clicksoftware ], the content of which is not
part of this press release.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of 1995 and
other U.S Federal securities laws. These forward-looking statements include,
but are not limited to, those statements regarding expected benefits to
Endeavour Energy and its customers from using ClickSchedule and ClickMobile.
Such “forward-looking statements” involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance
to differ materially from those projected, including those discussed in the
“Risk Factors” section and elsewhere in ClickSoftware’s annual report on
Form 20-F for the year ended December 31, 2010 and in subsequent filings
with the Securities and Exchange Commission. Except as otherwise required by
law, ClickSoftware is under no obligation to (and expressly disclaims any
such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
Media Contact Chris Quinn Marketing in a Box Chris.email@example.com +44(0)796-101-7007
SOURCE ClickSoftware Technologies Ltd