2e Systems Upgrades Mobile Communication and Irregularity Platform for Lufthansa German Airlines
FRANKFURT, Germany, Dec. 12, 2011 /PRNewswire/ — The innovative mobile platform, which was originally designed and implemented by 2e Systems for Lufthansa German Airlines over 10 years ago, now additionally provides flight irregularity SMS and e-mail messages as well as Mobile Boarding Passes for all Lufthansa passengers. Customers are informed in the case of irregular operations, such as delays, cancellations, gate changes or rebooking at any point during the customer’s journey. In the case of a delayed incoming flight, customers will be rebooked on the next available connection. Customers can then either log onto www.lufthansa.com for the updated information or receive the new flight information directly on their smartphone, including a mobile boarding card for the rebooked flight.
Web and SMS Check-in products have also been expanded to include automatic check-in for customers who are eligible for the service. A mobile boarding card will be provided automatically up to 23 hours before departure for over 160 routes.
Harald Hartmann, Director IT Product Management Sales at Lufthansa German Airlines, adds, “The platform has exceeded our expectations over the years and we are extremely pleased with the new enhancements, as well as currently evaluating further cutting edge developments.”
In addition the technology is utilized for communication to all front line and back office employees who require this information to take necessary steps and make informed decisions when handling irregular operations.
The central rule based personalized messaging platform channels information from 8 host systems, processes the relevant flight and customer information and directs the traffic to 5 outbound systems.
About 2e Systems GmbH
2e Systems provides online and mobile solutions for the worldwide aviation industry across all functions of services from Internet Booking Engines to sophisticated check-in tools, mobile notifications, crew planning management and frequent flyer customer loyalty systems. Worldwide, 12 major carriers rely on 2e Systems to deliver cutting edge and innovative solutions.
SOURCE 2e Systems GmbH