New Website Makes It Easier for Customers to “Ask Oncor”
DALLAS, April 30, 2012 /PRNewswire/ — As a direct result of customer suggestions and input, Oncor recently launched a revamped AskOncor.com website that offers customers an easier and more streamlined way to get the information they desire. The company simultaneously launched a new Spanish version of the website called PreguntaOncor.com. The improved websites include search capabilities, detailed information about Ask Oncor events and mobile-friendly versions for smart devices.
“Our focus is on delivering quality customer care and being a trusted advisor to the 7 million people we serve,” Oncor Senior Vice President and Chief Customer Officer Brenda Jackson said. “We want our customers to turn to us for help. The website improvements incorporate user feedback and will make AskOncor.com a more useful and helpful site for our customers.”
Through the Ask Oncor site, initially launched in 2010, customers can review frequently asked questions — about Oncor, the Texas electric market or electricity in general — or submit additional questions that may not already be answered on the site. Additional questions are reviewed by an Oncor expert, and a response is typically provided within two business days. The new site allows the user to search for keywords both in the overall site and exclusively within the FAQ section. In addition, the new mobile site allows customers to ask questions and receive answers while on the go.
“Improved functionality paves the way for continued quality customer care and industry expert engagement, while the new bilingual site opens the doors to a significant and important customer segment for Oncor,” Jackson said.
Oncor Electric Delivery Company LLC (“Oncor”) is a regulated electricity distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor operates the largest distribution and transmission system in Texas, delivering power to more than 3 million homes and businesses and operating approximately 118,000 miles of transmission and distribution lines in Texas. While Oncor is owned by a limited number of investors (including majority owner, Energy Future Holdings Corp.), Oncor is managed by its Board of Directors, which is comprised of a majority of independent directors.