Avista Utilities Selects EP2M as Systems Integrator for Oracle Utilities Customer Care and Billing Deployment
FLANDERS, N.J., Aug. 22, 2012 /PRNewswire/ — EP²M, LLC, an industry-leading systems integrator and Gold-level member of Oracle PartnerNetwork (OPN), announced today that Avista Utilities, an investor-owned utility serving over 360,000 electric and 321,000 natural gas customers in the Pacific Northwest, has selected EP²M to implement Oracle Utilities Customer Care and Billing software for enhanced billing and customer service capabilities.
“We are pleased to be working with Avista to ensure successful alignment of the Oracle utility platform,” said EP²M CEO Dave Mulit. “As a valued systems integrator for Oracle Utilities, EP²M’s industry specialists can deliver ideal implementation, integration and migration services for Avista and ensure that the project stays on time and on budget.”
Avista will be replacing a legacy customer information system with Oracle Utilities Customer Care and Billing, which supports complete customer care, billing, credit and collections and payment processing to provide Avista with a complete view of customer data, streamline billing processes, and enable more responsive customer service.
“We believe we have a good cultural match with EP²M,” said Avista Director of Customer and General Services Vicki Weber. “This alignment not only delivers a rewarding relationship, but can drive results and productivity through shared values.”
“We’re confident that EP²M’s seasoned team, collaborative approach and track record of successful implementations positions us well for a positive outcome for our customers and our internal performance,” said Avista Director of Applications Pat Dever.
EP²M is an industry-leading systems integrator and a Gold-level member in Oracle PartnerNetwork (OPN) with exclusive focus on Oracle solutions, providing multi-product system implementation, high value project management and expert application support services for utility and public sector customers. EP²M’s mission is to ensure 100% project implementation and operational success through collaborative and cost-effective methodologies. EP²M provides Project Management, Quality Management, and Risk Management services to help clients reduce costs, save time, improve reliability, increase efficiencies and improve customer service by strategically leveraging their IT investments.
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