Last updated on April 24, 2014 at 21:24 EDT

ClickSoftware Positioned in the Leaders Quadrant of the Magic Quadrant for Field Service Management

October 22, 2012

BURLINGTON, Massachusetts, October 22, 2012 /PRNewswire/ –

ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions-service-chain-management-optimization.htm ] for
the service industry, today announced it has been positioned as a Leader by Gartner, Inc.
in the analyst firm’s 2012 Magic Quadrant for Field Service Management* report. According
to Gartner, leaders demonstrate market strength based on installed base depth, and affect
market trends in all categories of the criteria on which they’re evaluated. Users of the
software feel they are gaining a competitive advantage over others in their industry.
ClickSoftware provides a full, end-to-end, service chain optimization solution for any
size of service business, whether on-premises or in the cloud.

The breadth of ClickSoftware’s solutions cover demand forecasting, long-and-short term
capacity planning, shift planning, real-time scheduling and optimization, enterprise
mobility, and business analytics, giving customers a measurable ROI and enabling them to
provide outstanding customer service. Intra-day on-going schedule optimization is one
example of a unique differentiator that enables ClickSoftware’s customer to become a
real-time service enterprise.

According to Gartner’s Magic Quadrant for Field Service Management:

        - Customer satisfaction has risen to be a primary objective for field
        - Field service in general is well-positioned to take advantage of the four
          critical elements of the Nexus of Forces.
             - The Nexus of Forces is the convergence and mutual reinforcement of social,
             mobility, cloud and information patterns that drive new business scenarios. Field
             service applications have the potential to more fully use these factors to drive
             greater customer intimacy, higher service levels and completely new service
             business models.

ClickSoftware solutions integrate mobile, social, optimization and artificial
intelligence technologies to drive business values by improving customer service and

“We believe the combination of continued client success, new products introduced in
2012, and our financial stability and transparency that are outlined in our public
disclosures has helped us affirm our leadership position in the market,” said
ClickSoftware’s Chairman and CEO Dr. Moshe BenBassat. “Being recognized as a Leader in
Gartner’s Magic Quadrant for Field Service Management is a landmark achievement, and we
are honored that Gartner recognizes our success in enabling businesses to reach unrivaled
efficiency and productivity and deliver best-in-class customer service.”

In the past 12 months ClickSoftware has continued to expand and innovate. Highlights

        - Launching the ClickAppStore: An enterprise-level app store connecting
          field service workers to the back office and to each other. The ClickAppStore makes it
          easy for organizations to deploy apps that streamline communications and enhance
          productivity among mobile workers.
        - Introducing ClickExpress: A cloud-based mobile workforce management solution
          that addresses the mobility and scheduling needs of growing companies, whether the
          company has tens of employees or hundreds. The pre-packaged solution is easily
          deployed within weeks, enabling businesses to immediately realize gains.
        - Expanding into South America: ClickSoftware opened its first South American
          office in Brazil, helping leading service organizations in this maturing market.
          ClickSoftware announced Oi, one of Brazil's largest telecommunication service
          companies, chose ClickSoftware to manage its mobile workforce, increase customer
          service, and ultimately grow their organization.

“ClickSoftware’s approach to enterprise field service and mobility brings
revolutionary technology and methods for quickly deploying and adopting mobile solutions
to any user, enabling agility and realizing value more quickly than any competing
solution,” BenBassat said. “Collaboration and communication among customer communities,
the mobile workforce, and contractors, have grown rapidly in recent years as a variety of
industries leverage the availability of smartphones and tablet devices. ClickSoftware’s
innovative solutions for mobility and social computing will continue to drive our
customers’ businesses forward. We consider this latest market research a testament to the
fact that ClickSoftware’s strategy continues to lead and drive industry-wide innovation.”

The full 2012 Gartner Field Service Management Magic Quadrant report can be found,
compliments of ClickSoftware, at ClickSoftware.com
[http://go.clicksoftware.com/gartners-magic-quadrant-for-field-service-management-2012.html ]

*Gartner, Inc., Magic Quadrant for Field Service Management, William McNeill, Michael
Maoz, Gordon Van Huizen, October 17, 2012.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact. Gartner disclaims
all warranties, expressed or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the “Service chain optimization” concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter
[https://twitter.com/ClickSoftware ].

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware’s solutions. Such “forward-looking
statements” involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the “Risk Factors” section and elsewhere in ClickSoftware’s annual
report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or

        ClickSoftware Company Contact:
        Kristin Amico
        +1-(781)-272-5903 Ext: 2364

SOURCE ClickSoftware Technologies Ltd

Source: PR Newswire