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Due to Overwhelming Response, Help-Desk-Software.com Will Extend Offer of Help Desk Premier At No Charge To Educational and Non-Profit Organizations

January 15, 2013

Due to the overwhelming response to Help-Desk-Software.com´s offer to provide a full, unlimited, perpetual license to educational and non-profit institutions in November 2012, Help-Desk-Software.com will extend the offer through the end of March 2013.

Sewickley, PA (PRWEB) January 15, 2013

Help-Desk-Software.com will provide their Help Desk Premier software for free to education and non-profit organizations through the end of March, 2013. The perpetual license will offer all features without restrictions, and there are no limits to the number of users allowed access to the software. By requesting their license by the end of March 2013, users can enjoy the many benefits of Help Desk Premier software on a permanent basis.

A business solution created by Help-Desk-Software, Help Desk Premier is software that enables service and help desk agents to effectively manage customer requests. To keep customers, technicians, and other stakeholders informed every step of the way, the innovative ticket management system offers an efficient support process from beginning to resolution.

To resolve issues faster, Help Desk Premier provides agents with a knowledge base. By allowing organizations to have the ability to change and add to the knowledge base as new needs arise, customers will be able to use it for themselves and resolve questions with the software.

The ticket escalation and notification tools that are a part of this help desk software ensure greater customer satisfaction. With many automatic settings that trigger help desk response, and continuously monitoring ticket activities and recourse, organizations will be able to help their customers with any questions they may have. The ticket escalation and notifications provide endless possibilities for ticket management within the Help-Desk-Software system and will help decrease customer complaints and improve service of each organization.

Organizations will be able to more easily recognize problem areas with the help of Help Desk Premier. By tracking incidents and changes, and access to analytics, summaries, requests, and staff responsibilities, organizations will have a complete history of any actions taken.

Help Desk Premier is highly customizable and for best results, should be customized to the needs of any organization. Organizations can choose to rearrange windows, fields, and data within the help desk software to create multiple templates with default data that will have agents ready to go before they handle a customer request.

Users must simply register their software by the end of March 2013 to implement the full benefits of this software. Contact Help-Desk-Software.com with any questions.

About Help-Desk-Software.com

Founded by an innovative team of individuals with over 30 years of proven success in delivering superior customer support solutions, Help-Desk-Software, LLC offers an ideal help desk management program for organizations of all sizes. Help-Desk-Software applies a contemporary approach that effectively and quickly handles customer interactions. The help desk management programs provided by Help-Desk-Software allow businesses to manage help tickets with a secure and simple interface that is loaded with dynamic features to give customers exceptional support that will increase loyalty, improve client happiness and provide valuable assistance for help desk centers.

For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2013/1/prweb10307200.htm


Source: prweb



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