CarInfo1.com to Begin Large Scale Social Media Initiative to Enhance Their Customer Service Presence
Social media is an essential component of the CarInfo1.com’s customer service strategy.
Denver, CO (PRWEB) January 24, 2013
Not content to simply be a phone bank like many customer service solutions, CarInfo1.com is starting to launch a comprehensive social media strategy to reach out to current and potential customers.
The company says that people who are confused by the products they offer may feel intimidated by the prospect of calling up a customer service representative. This feeling may come from dealing with other companies that have a lower level of dedication to customer service than CarInfo1.com, officials said.
They believe that by providing company access through social media, they can connect with consumers on a level they are much more comfortable with.
The company recently launched social media accounts on Facebook, Twitter, Pinterest, About.me and Daily Motion. Additional accounts on LinkedIn and Crunchbase have followed.
The social media sites will be used to explain advances in customer service being implemented on the site. They will also offer practical advice to customers on how to use their products and services.
By giving people up to date, interactive ways to engage with CarInfo1.com, they expect people to become far more comfortable engaging with the company. They also hope to learn from the experience and discover new customer service initiatives to launch in the upcoming months.
The company expects to update their social media accounts several times a week, officials said — particularly in response to newsworthy events inside and outside the company.
This, they feel, will help them to remain leaders in the customer service industry.
CarInfo1.com is a top choice for vehicle history reports and reliable customer service. With a 24/7 live chat and toll free phone number (1-855-395-6395), agents are conveniently available to all clients whenever they are needed. With one of the largest NVMTIS databases in North America, CarInfo1.com can provide used car buyers and sellers with comprehensive vehicle history reports in a speedy manner. Visit CarInfo1.com to search the VIN of a used car today.
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