Last updated on April 19, 2014 at 21:20 EDT

Airservices Managing Air Traffic Controller Fatigue-Related Risk

February 5, 2013

MELBOURNE, Australia, February 5, 2013 /PRNewswire/ –

Airservices has introduced workforce planning software from leading Supply Chain
Planning and Optimization solution provider, Quintiq, to assist in fatigue-related risk
management of its Air Traffic Controllers (ATCs) to be used as a decision-making tool for
shift rostering.

Airservices is the nation’s Air Navigation Service Provider and is responsible for
ensuring that ATCs are able to safely manage over 11 per cent of the world’s airspace,
which includes more than four million flights carrying over 80 million passengers per

Executive General Manager Air Traffic Control, Jason Harfield said, “This new tool
will greatly assist our decision making around fatigue-related risk and its management.
The software design, developed by Airservices and its fatigue-risk management consultants,
Integrated Safety Support, has enabled Quintiq to deliver a high standard of software,
which is aligned with our requirements”.

The fatigue-risk related management tool represents the second phase of a broader
rostering solution for Airservices’ approximately 1000 ATCs who work from two major
centres in Melbourne and Brisbane, four terminal control areas, and 28 control towers at
international and regional airports all over the country.

The fatigue-risk management solution uses Quintiq’s Workforce Planner to provide a
means of assessing and recording of controls which then assists Airservices mitigate
fatigue-related risk in relation to potential shift assignments.

The Quintiq Workforce Planner provides the management of Airservices with a better
tool to support its current, complex decision-making process around fatigue-risk, and its
management. The system integrates and automates a two-phase, six-step process to ensure
that rostering rules are adhered to and potential risks are identified. Management are
then in a better position to make risk mitigating judgments and to sign off on those

Paul Shepherd, Director of Quintiq Australia and New Zealand, commented, “We are proud
to have brought this project in on-time and under budget as well as jointly given
Airservices a quality solution. The relationships formed between Quintiq and Airservices
staff has been crucial to the process.”

About Airservices

Airservices is a government-owned corporation providing safe, secure, efficient and
environmentally responsible services to the aviation industry.

It was formed in July 1995 when the Civil Aviation Authority was split into two
separate government bodies: Airservices and the Civil Aviation Safety Authority.

Airservices has responsibility for:

        - airspace management
        - aeronautical information
        - aviation communications
        - radio navigation aids
        - aviation rescue and fire fighting services.

About Quintiq

Quintiq’s fatigue-risk related management tool for Airservices has been shortlisted in
the Service Provision category for a prestigious IHS Jane’s ATC Award in 2013. The awards
will be announced on 11 February in Madrid, before the inaugural World ATM Congress ,
operated by CANSO (Civil Air Navigation Services Organization), in association with ATCA
(Air Traffic Controller Association). Quintiq will be at World ATM Congress exhibition on
stand 1051.

Quintiq’s revolutionary Supply Chain Planning and Optimization (SCP&O) platform
enables enterprises to improve efficiency at every stage of the supply chain journey. It
powers end-to-end planning and optimization of personnel, resources and processes in a
single planning environment, across all planning horizons. Many of the world’s largest and
most successful enterprises rely on Quintiq to achieve their business goals, strengthen
their competitive advantage, and create new revenue streams.

Established in 1997 and growing rapidly, Quintiq has a global presence with dual
headquarters in the Netherlands and the USA, a global development center in Malaysia, and
offices around the world. Quintiq’s software is in use at over 500 locations in 78
countries around the world.

For more information, visit http://www.quintiq.com or follow @Quintiq on Twitter.

        More information
        Quintiq [http://www.quintiq.com ]
        Charlotte Poh
        Global Marketing Communication Manager
        T:  +31-73-691-07-39
        E:   pressrelease@quintiq.com

SOURCE Quintiq

Source: PR Newswire