NICE to Recognize This Year’s Customer Excellence Award Winners at Interactions 2013, its Annual Global Customer Conference
Awards presentation will mark recipients’ exceptional achievements in customer experience, business performance, security, and innovative solution implementation
RA’ANANA, Israel, April 25, 2013 /PRNewswire/ –
NICE Systems (NASDAQ: NICE) today announced the winners of the 2013 NICE Customer
Excellence Awards, recognizing outstanding achievements across the following categories:
business impact, customer experience, implementation, security, and overall portfolio. The
awards will be presented at Interactions 2013 [http://www.interactions2013.com ], NICE’s
annual global customer conference.
The four-day conference concludes today, April 25, in Orlando, Florida, where over
2,000 customers, partners and industry leaders are gathered for information sharing and
networking. The event features more than 150 informative sessions, and the Customer
Excellence Award winners are among more than 75 companies presenting insights and best
practices in those sessions. More than a dozen of those customers and sponsors represent
Fortune 100 companies. Shaquille O’Neal will serve as the celebrity keynote speaker.
A solutions showcase with over 50 booths offers participants a hands-on experience
with the most advanced solutions available from NICE and its partners in Workforce
Optimization [http://www.nice.com/workforce-optimization-solution ], Fraud and Compliance
[http://www.nice.com/contact-center-compliance-and-risk ], Sales Optimization
[http://www.nice.com/sales-effectiveness ], Customer Experience
[http://www.nice.com/customer-experience ], Security [http://www.nice.com/security ], and
“Each of this year’s winners has demonstrated how NICE’s business solutions are able
to drive measurable improvements across enterprises and security organizations,” said
Barak Eilam, President of NICE Americas. “This year’s winners are leading firms in a broad
range of industries, including financial services, cosmetics, security consulting, contact
center outsourcing, and higher education, and we are proud to have the opportunity to
provide them special recognition in front of so many industry peers at Interactions 2013.”
The recipients of the 2013 NICE Customer Excellence Awards are:
- Business Impact - driving measurable improvements to support overarching business goals - ADT Security Services - Customer Experience - enhancing customer service across all interactions - The Home Depot and Cincinnati Bell - Implementation - innovative and effective deployment of NICE's solutions - Marsh Consumer - Security - leveraging NICE's Security portfolio to improve safety, security, and operations - University of Chicago - Portfolio Award - leveraging a wide array of NICE's Customer Interaction solutions to impact every interaction and optimize business performance - Arbonne, Itaucard, and SunTrust Bank
Among some of the outstanding achievements:
- ADT achieved annual savings of $1.9 million and increased the proficiency of their Customer Care and Loyalty representatives by seven percent. - The Home Depot drastically improved its quality metrics, driving $10.8 million of additional revenue and realizing a 27 percent decrease in Average Handle Time and a 15 percent improvement in Net Promoter Score. - Marsh Consumer succeeded in eliminating 75 percent of scheduling-related email traffic, achieving quick ROI due to increased automation, and aligning staffing with business processes by upgrading its system to NICE IEX Workforce Management Release 4.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions
that enable organizations to take the next best action in order to improve customer
experience and business results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE’s solutions empower organizations to capture, analyze, and apply,
in real time, insights from both structured and unstructured Big Data. This data comes
from multiple sources, including phone calls, mobile apps, emails, chat, social media,
video, and transactions. NICE solutions are used by over 25,000 organizations in more than
150 countries, including over 80 of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Systems. All other marks are trademarks of their respective owners. For a full list of
NICE Systems’ marks, please see: http://www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Messer Eilam, are based on the
current expectations of the management of NICE-Systems Ltd. (the Company) only, and are
subject to a number of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those described herein, including but
not limited to the impact of the global economic environment on the Company’s customer
base (particularly financial services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the Company’s products;
inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on pricing resulting from
competition; and inability to maintain certain marketing and distribution arrangements.
For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company’s reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this
press release, and the Company undertakes no obligation to update or revise them, except
as required by law.
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SOURCE NICE Systems Ltd.