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ClickSoftware to Build ClickSoftware SuiteApp for the NetSuite SuiteCloud Platform

May 16, 2013

Partnership to extend ClickSoftware’s workforce automation and mobility solutions into the NetSuite Cloud Platform, enabling clients to provide enhanced customer experience

NETSUITE SUITEWORLD 2013, SAN JOSE and BURLINGTON, Massachusetts, May 16, 2013 /PRNewswire/ –

ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ], today announced that it has partnered
with NetSuite, the industry’s leading provider of cloud-based financials/ERP software
suites, to build the ClickSoftware SuiteApp, built using NetSuite’s SuiteCloud Computing
Platform. The ClickSoftware SuiteApp is expected to provide an end-to-end mobile workforce
management solution targeted to address the needs of mobile workers and the field service
industry at large.

NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products, development
tools, and services designed to help customers and commercial software developers take
advantage of the significant economic benefits of cloud computing. SuiteCloud Developer
Tools provide a comprehensive cloud customization environment, whether you’re extending
NetSuite to fit your business needs or developing completely new applications. SuiteCloud
Developer Tools include workflow management, scripting, analytics, web services and more.

“ClickSoftware’s cloud-based mobile workforce management solutions is expected to
complement NetSuite, enabling customers of all sizes to manage their field service
workforce alongside NetSuite ERP and CRM in a single view,” said Udi Keidar, VP Cloud
Services, ClickSoftware. “The powerful combination is expected to provide organizations
with fast and tangible business benefit, including increased customer service levels and
lower operational costs.”

Working with NetSuite

Whether an organization has tens or thousands of mobile workers, the ClickSoftware
SuiteApp is expected to enable companies to enhance the performance of service
organizations through real-time scheduling and mobility solutions. The offering will seek
to address the entire lifecycle of a service call from initial customer contact, through
work order creation, resource scheduling, employee dispatch, and enables real-time
communication to and from the field.

“As a leader in cloud based ERP, partnering with the leader in the mobile workforce
industry brings the best of both worlds together for our customers,” said Guido Haarmans,
Vice President Business Development for Technology Partners at NetSuite. “We expect our
customers to be able to benefit from a seamless cloud to cloud integration between the two
products for improved business processes that can lead to a remarkable customer
experience.”

ClickSoftware has a proven record of generating quantifiable value to its clients with
mission critical, reliable products, and its deep knowledge of people and processes has
helped define industry best practices. Recognized as a leader in Gartner’s Magic Quadrant
for Field Service, ClickSoftware has repeatedly been acknowledged for its completeness of
vision, ability to execute, overall viability, responsiveness, track record and ability to
transform the customer experience. Hundreds of thousands of field resources rely on
ClickSoftware to ensure the right worker arrives at the right location with the right
skillset to complete jobs on time and in the most efficient way possible.

The partnership was announced at SuiteWorld 2013, NetSuite’s annual user conference in
San Jose, California.

For more information about the integrated solution, please visit

http://www.suiteapp.com.

About SuiteCloud

NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products, development
tools and services designed to help customers and commercial software developers take
advantage of the significant economic benefits of cloud computing. Based on NetSuite, the
industry’s leading provider of cloud-based financials / ERP software suites, SuiteCloud
enables customers to run their core business operations in the cloud, and software
developers to target new markets quickly with newly-created mission-critical applications
built on top of mature and proven business processes. The complete SuiteCloud offering
includes NetSuite’s multi-tenant, always-on SaaS infrastructure; the NetSuite Business
Suite of applications (Accounting/ERP, CRM and Ecommerce); and the NS-BOS Development
Platform.

The SuiteCloud Developer Network (SDN) is a comprehensive developer program for
Independent Software Vendors (ISVs) who build apps for SuiteCloud. All available SuiteApps
are listed on SuiteApp.com, a single-source online marketplace where NetSuite customers
can find applications to meet specific business process or industry-specific needs. For
more information on SuiteCloud and the SDN program, please visit:

http://www.netsuite.com/developers.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimisation solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the “Service chain optimisation” concept, our solutions
provide organisations with end-to-end visibility and control of the entire service
management chain by optimising forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organisations worldwide by addressing the fundamental question of job
fulfilment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to
service sector organisations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter [
hhttp://twitter.com/#!/ClickSoftware ].

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware’s solutions. Such “forward-looking
statements” involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the “Risk Factors” section and elsewhere in ClickSoftware’s annual
report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.

        ClickSoftware Contact:
        Kristin Amico
        ClickSoftware
        +1-781-272-5903 ext. 2364
        kristin.amico@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd


Source: PR Newswire