SmartAction Names New CEO Tom Lewis
Lewis brings 25 years of experience in customer experience and contact center operations
EL SEGUNDO, Calif., July 2, 2013 /PRNewswire-iReach/ — Smart Action Company announced that Tom Lewis has been named its new CEO. Lewis is to lead the award-winning company that has seen exponential growth since its commercial launch in 2009. SmartAction is revolutionizing the call center industry with its artificial intelligence hosted speech call automation solution, improving contact centers’ efficiency for medium to Fortune 500-sized companies throughout North America.
Tom Lewis brings over 25 years of experience focused primarily on customer experience and contact center operations and technology. Prior to joining SmartAction, he was a Principal at Deloitte Consulting where he was the national leader of its Customer Operations Practice. The focus of Tom’s career has been helping organizations improve their customer-facing operations, especially as it relates to contact center service, sales and support and the innovative use of technology as a competitive differentiator.
“With my background in the call center industry, I spend a lot of time trying to solve customer service issues,” said Lewis. “From that process, I run into a lot of IVR systems that are not very good. SmartAction has a truly unique and compelling value proposition to help companies improve their customer-facing operations. Its artificial intelligence technology is quickly disrupting the negative perception of voice self-service.”
SmartAction has seen tremendous growth in its application usage this year in retail, utilities, home services, roadside assistance, auto clubs, healthcare, as well as other industries. Its Smart Call Agents have enabled companies to rapidly deploy call center technologies for significant returns on investments by alleviating live agent volume and decreasing customer hold times, as well as providing greater opportunities for call centers to be a revenue generator.
“We are excited to have recruited Tom to head up our company, and to spearhead our accelerating growth,” said Peter Voss, SmartAction’s founder and chairman. “Given Tom’s wealth of high-level experience in contact center technology and optimization, plus his appreciation of our cutting-edge technology, he is a great fit for SmartAction and our customers.”
About Smart Action Company LLC
SmartAction is a leader in call automation, providing hosted speech IVR services to medium-sized to Fortune 500-sized customer service call centers. Our state-of-the-art solution contains artificial general intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs. This translates to a superior customer experience with proven higher call completion rates at less than quarter of the cost of live agents. Learn more at www.smartaction.com or call 888-882-9520.
Media Contact: David Fong, SmartAction, 310-776-9200, firstname.lastname@example.org
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SOURCE Smart Action Company LLC