Volvo Pilots Ground-breaking ‘Roam Delivery’ Service
GOTHENBURG, Sweden and BARCELONA, February 20, 2014 /PRNewswire/ –
Volvo Cars demonstrates the potential of connected cars with deliveries direct to
- Over half of people (60%) experienced delivery problems through online shopping last year - Failed first-time deliveries cost the industry an estimated EUR1billion in re-delivering costs - Digital keys now make it possible to transform the car into a pickup and drop-off zone
In a ground-breaking technology move for the automotive industry, Volvo Cars
demonstrates the world’s first delivery of food to the car – a new form of ‘roam delivery’
services. The service, which will be showcased at the Mobile World Congress, will allow
consumers to have their shopping delivered straight to their car, no matter where they
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Volvo’s new digital keys technology will allow consumers to choose their car as a
delivery option when ordering goods online. Via a smartphone or tablet, the owner will be
informed when a delivery requires dropping off or picking up from the car.
Having accepted the delivery, a digital key will be activated which tracks when the
car is opened and then locked again. Once the delivery is completed, the digital key
ceases to exist. The system is based on the functionality of the telematics app Volvo On
Call, which also makes it possible to remotely heat or cool the car and see its position
or fuel level via the mobile phone.
Earlier this year Volvo Cars launched Sensus Connect, an integrated on board
navigation and infotainment experience. Volvo Cars’ strategic partnership with Ericsson
builds further on the idea of the Networked Society by examining a host of consumer
centric concepts around the “Connected Vehicle Cloud” that sees the driving experience
revolutionized over the coming years.
Last year, 60% of people shopping online had problems with the delivery of their
item. Research revealed that people across the globe feel increasingly stressed in
their daily lives. In a report from Future Foundation, all of the countries studied showed
an increase from 2010 to 2011 when responding to the statement “I’m often under time
pressure in my daily life”.
Despite the rise of online shopping, research has also revealed that over a half of
people are not at home to receive online deliveries, leading to further hassle and time
wasted through failed deliveries.
‘Roam delivery’ is one example where Volvo Cars explores the potential of connected
cars to create solutions which will simplify the customers’ everyday lives. The pilot
programme has also revealed 92% of people found it more convenient to receive deliveries
to their car than at home.
“By turning the car into a pickup and drop-off zone through using digital keys, it’s
now possible to deliver the goods to persons and not just places. The test-customers also
indicated that the service clearly saved time. And the same thing is valid for delivery
companies a well! Because failed first-time deliveries cost the industry an estimated
EUR1billion in re-delivering costs. We are now further investigating the technology of
digital keys and new consumer benefits linked to it,” says Klas Bendrik, Group CIO at
Volvo Car Group.
Today, we can see how our devices are becoming seamlessly linked to one big ecosystem.
This ecosystem will likely change the way we own cars, the way we drive cars, but also
change what the car can do for you – even when parked.
With Volvo Car’s Sensus Connect, the car owner now has access to a variety of
cloud-based services. Among other things, Volvo drivers are now able to find and pay for
parking from the car, locate restaurants, stream music and much more.
During Mobile World Congress in Barcelona, Volvo Cars will showcase the full potential
and range of services with Sensus Connect, including deliveries to the car, to selected
media in Ericsson’s stand on Monday 24th and Tuesday 25th of February.
Notes to Editor
2. Future Foundation, nVision Global Key Trend, September 2011
3. The impact of failed home deliveries on carbon emissions: Are collection / delivery
points environmentally-friendly alternatives?, Logistics Research Centre,
4. BBC.co.uk, http://www.bbc.co.uk/news/magazine-18709348
SOURCE Volvo Car Group