DMEautomotive and DealerSocket Announce Strategic Partnership; DealerSocket Names DMEautomotive as Exclusive Call Center Provider
Partnership integrates DMEautomotive’s state-of-the-art call center services and award-winning mobile app services directly into the DealerSocket CRM system, providing seamless and secure connectivity for DealerSocket users.
DAYTONA BEACH, Fla., March 31, 2014 /PRNewswire/ — DMEautomotive (DMEa), the leader in science-based, results-driven automotive marketing, today announced a new partnership with DealerSocket, a leading auto dealer CRM provider. The partnership gives DealerSocket users direct integration with DMEautomotive’s popular call center service, MasterCall, and its award-winning mobile app, Driver Connect.
“I am very pleased to announce this partnership. Our users will hugely benefit from a secure and seamless connection with DMEautomotive’s call center and scheduling services,” said Jonathan Ord, Founder and CEO of DealerSocket. “And, as mobile marketing becomes so crucial for today’s dealerships, having direct access to DriverConnect, the leading dealership mobile app, gives our users a real edge in the marketplace.”
In addition to the integration with MasterCall, DealerSocket will also enable service scheduling and connectivity through Driver Connect. This direct integration means user data, including service and sales appointments, will seamlessly, and in real-time, feed directly into DealerSocket CRM.
“We are thrilled that DealerSocket has chosen DMEa as its primary provider of call center services,” said Mike Walther, CEO of DMEautomotive. “DealerSocket is our preferred CRM provider and we look forward to introducing more of our dealer customers to this indispensible tool. We understand that operating a successful and profitable dealership depends on having all the tools you need working in concert – this partnership makes that eminently achievable.”
DMEautomotive (DMEa) is the industry leader in science-based, results-driven automotive marketing, and provides turnkey marketing to the largest and most innovative automotive organizations, from automobile dealers to many of the largest aftermarket companies in the U.S. DMEa’s uniquely panoramic view of the complete automotive sales and service market, combined with its cutting-edge, science-based marketing programs, increases customer yield, conversion and retention.
DMEa does not take marketing performance on faith, and each product and service is measured by a simple, precise scientific approach: Is it true? Prove it. Will it work? Test it. Does it generate results? Show it! Supported by DMEa’s proprietary, cloud-based Red Rocket Technology Platform, the DMEa product suite includes science-based, data-driven, multi-channel customer acquisition and retention marketing programs; best-in-class campaign reporting; data management and analytics; auto-focused Customer Interaction Center solutions, and complete on-site mail and email fulfillment services. Headquartered in Daytona Beach, Florida, DMEa also has major operations in Jacksonville, Fla.
Since 2001, DealerSocket has provided the automotive industry with the most comprehensive Customer Relationship Management (CRM) and training solutions available, allowing auto dealers to save time and money, and improve sales staff effectiveness, with one consolidated product. With the power to manage sales, service, CSI, marketing and training, DealerSocket is the complete source for all customer-facing automotive dealership departments.
DealerSocket’s core CRM is enhanced by a powerful, customer-facing Mobile Portal application to keep in contact with customers and prospects via all mobile devices, a data-mining tool called RevenueRadar, an online process-training university called CarMind and an efficient CallCenter solution. These products can be used alone or in conjunction with the core CRM solution to provide an end-to-end marketing and revenue-producing engine. More than 140,000 users at over 3,500 auto dealerships throughout the U.S. and Canada now leverage DealerSocket’s automotive CRM solution to optimize and manage marketing activities, sales processes, customer satisfaction and retention and service-department operations. For more information, call 866-684-3175, email sales@DealerSocket.com, visit DealerSocket.com, like us at Facebook.com/DealerSocketCRM, or follow us on Twitter at @DealerSocketCRM.