New Jersey Natural Gas Receives Prestigious J.D. Power and Associates 'Founder's Award' for Distinguished Service in the Utility Industry
Posted on: Friday, 30 November 2007, 12:00 CST
WESTLAKE VILLAGE, Calif., Nov. 30 /PRNewswire/ -- J.D. Power III, founder of J.D. Power and Associates, presented the prestigious Founder's Award on Thursday, November 29 to New Jersey Natural Gas (NJNG) for its outstanding commitment to customer service in the utility industry.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)
Power presented the Founder's Award to Kathleen T. Ellis, senior vice president of corporate affairs and marketing at New Jersey Resources , at the ninth annual Platts Global Energy Awards in New York City. NJNG is a principal subsidiary of New Jersey Resources.
A discretionary award presented periodically, the Founder's Award recognizes individuals or companies demonstrating dedication, commitment and sustained improvement in serving customers. In the 39-year history of J.D. Power and Associates, only 18 companies or individuals have previously received the award. Past honorees include General Motors, The Ritz Carlton Hotels, USAA and Hyundai Motors.
"The Founder's Award signifies truly outstanding achievement and we are pleased to participate in the Global Energy Awards -- an event that reflects our long tradition of rewarding excellence," Power said. "New Jersey Natural Gas joins a select list of world-class customer-focused organizations that set the standard for all businesses."
NJNG consistently ranks among the East Region leaders in the J.D. Power and Associates Gas Utility Residential Customer Satisfaction Study. NJNG is one of the fastest-growing local distribution companies in the United States, serving more than 471,000 customers in central and northern New Jersey.
"New Jersey Natural Gas has a company-wide focus on customer satisfaction that extends from the boardroom to the field," said Power. "This commitment to customers extends from billing to a focus on good community citizenship and the environment. The quality of their management is illustrated by the fact that they have been able to rank at the top on customer satisfaction and maintain top-tier financial performance without raising their base rate during the past 13 years."
NJNG recently implemented its "Conserve to Preserve" program to encourage wise energy use for the protection of the environment and natural resources. It estimates that the average NJNG customer, following energy-saving tips provided by the gas company, will save approximately $332 on their natural gas bill over a 12-month period.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at http://www.mcgraw-hill.com/.
Media Relations Contacts: John Tews Syvetril Perryman Troy, Mich. Westlake Village, Calif. (248) 312-4119 (805) 418-8103 john.tews@jdpa.com syvetril.perryman@jdpa.com
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. http://www.jdpower.com/corporate
Photo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-aAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com
J.D. Power and Associates
CONTACT: John Tews, +1-248-312-4119, john.tews@jdpa.com, or SyvetrilPerryman, +1-805-418-8103, syvetril.perryman@jdpa.com, both of J.D. Power andAssociates
Web site: http://www.jdpower.com/http://www.mcgraw-hill.com/
Source: PRNewswire
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