Genesys Acquires Informiam

Genesys Telecommunications Laboratories, an Alcatel-Lucent company has announced that it has acquired Informiam, a software solutions provider.

This move expands the Genesys portfolio of reporting and analytic software. The acquisition extends Alcatel-Lucent’s investment to grow its Enterprise Business. Informiam will become a business unit within Genesys and will be part of the Enterprise Business Group. Financial terms of this cash transaction are not being disclosed and do not have a material financial impact on Alcatel-Lucent.

Paul Segre, CEO of Genesys, said: “In customer service, most organizations understand the advantage of having better insights to manage their operations in real-time. However, these are complex environments where it is difficult to quickly identify problems and potential improvements, and take immediate action to sustain service levels. By adding Informiam, Genesys creates a unique set of solutions that deliver this insight and level of control.”

Stuart Granger, COO of informiam and the leader of the new business unit within Genesys, said: “We’re excited to become part of Genesys, because we can join the benefits of our operational insights to a global industry with the leading provider of customer interaction management software.”