Research and Markets: AT&T and Verizon Come Out Tops in US Enterprise Market Wireline Voice and Data Providers Survey

Research and Markets (http://www.researchandmarkets.com/reports/c77647) has announced the addition of Carrier Scorecard: US Enterprise Market Wireline Voice and Data Providers (1,000+ Employees) to their offering.

In-Stat’s January 2007 Business Network Telecom Trends Survey questioned over 300 decision-makers from US enterprise firms with 1,000+ employees about their perceptions of seven positive attributes or capabilities that the major telecom providers do or do not possess.

The seven statements regarding the four major telecom providers’ (AT&T, Verizon, Sprint, and Qwest) capabilities were as follows:

Provider is financially stable.

Provider shows strong support and customer care.

Provider has high quality products and services.

Provider has a strong international networking capability.

Provider has a secure network.

Provider has products and services to meet future needs.

Provider is an innovator.

AT&T and Verizon received either the highest or second-highest response rates for all of the positive capabilities included in the survey. As a result, the two companies have set themselves apart as the class of the telecom providers to the enterprise market. Enterprise decision-makers’ perceptions of Sprint’s and Qwest’s capabilities were consistently lower. In Qwest’s case especially, perceptions of this company were often significantly lower than perceptions of AT&T’s and Verizon’s capabilities in this crucial market.

AT&T and Verizon Perceived as the Top Enterprise Carriers The Best-Known Carriers Get the Highest Marks Verizon Was the Most Financially Stable Provider Providers Get Relatively Low Customer Care Response Rates Verizon and AT&T Lead With Quality Products and Services Respondents View AT&T as the Strongest International Provider AT&T and Verizon Perceived as Having Secure Networks AT&T and Verizon Most Likely to Have Enterprise Products and Services for the Future Verizon Most Likely to be Perceived as an Innovator Related Reports Methodology

List of Tables Table 1. Summary Table of Enterprise Respondents? Perceptions of Carriers’ Capabilities Table 2. All Enterprise Sizes More Familiar with AT&T’s Products and Services Table 3. 10K+-Employee Firms Find AT&T the Most Financially Stable Table 4. Enterprise Customer Care Slides as Size of Firm Grows Table 5. Verizon and AT&T Tops in Quality Products and Services Table 6. AT&T’s International Leadership Evident in all Enterprise Firm Sizes Table 7. Two-Thirds of Enterprises Perceive AT&T’s and Verizon’s Networks as Secure Table 8. Roughly Only 60% Perceive Verizon and AT&T as Providers for Future Needs Table 9. 10K+-Employee Firms Less Likely to View Providers as Innovators

List of Figures Figure 1. Percentage of Respondents Familiar with Provider’s Products or Services Figure 2. Enterprise Respondents Find Verizon the Most Financially Stable Provider Figure 3. Customer Care is an Issue at the Enterprise Level Figure 4. Verizon and AT&T Lead With Quality Products and Services Figure 5. AT&T Has Significant Lead in International Capabilities Figure 6. AT&T and Verizon Lead in Security of Network Figure 7. Verizon and AT&T Most Likely Providers of Future Products and Services Figure 8. Verizon Most Likely to be Perceived as an Innovator

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