Piedmont Natural Gas Repeats As Region's Highest Ranked Gas Utility in J.D. Power and Associates Study of Business Customers
Posted on: Thursday, 20 March 2008, 09:00 CDT
Piedmont Natural Gas (NYSE: PNY) has been ranked by its own business customers as the highest ranked gas utility in the South for the second consecutive year, according to a study released today by J.D. Power and Associates.
The results of the 2008 Gas Utility Business Customer Satisfaction Study were determined after surveying over 5,800 business customers of the nation's 41 largest gas utilities. Those business customers surveyed range from relatively small commercial customers up to large industrial type customers who typically use much larger quantities of natural gas on an annual basis.
The study ranks gas utilities on six performance factors: billing and payment, communications, company image, customer service, field service and price.
"We are proud that our business customers have rated us highest in the South two years in a row," said Frank Yoho, Senior Vice President -- Commercial Operations. "Our companywide commitment to best-in-class customer service for all customers is paying off in increased customer satisfaction, and that's our greatest measure of success."
About Piedmont Natural Gas
Piedmont Natural Gas is an energy services company primarily engaged in the distribution of natural gas to more than one million residential, commercial and industrial utility customers in North Carolina, South Carolina and Tennessee, including 62,000 customers served by municipalities who are wholesale customers. Our subsidiaries are invested in joint venture, energy-related businesses, including unregulated retail natural gas marketing, interstate natural gas storage and intrastate natural gas transportation. Additional information about Piedmont is available on the Internet at http://www.piedmontng.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
Source: Business Wire
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