Citizens Gas Invests in Ventyx Software Solution to Sustain Award-Winning Customer Service
Posted on: Tuesday, 25 March 2008, 09:01 CDT
ATLANTA, March 25 /PRNewswire/ -- Ventyx(TM), the world's largest private software provider to the utility industry, today announced that Citizens Gas & Coke Utility has signed an agreement with the company to upgrade its customer management capabilities with the latest customer information system (CIS)/billing solution from Ventyx, Customer Suite Release 4.1.
(Logo: http://www.newscom.com/cgi-bin/prnh/20080318/CLTU015LOGO )
Customer Suite is a powerful solution for managing utilities' customer- facing processes, from simple inquiries to marketing initiatives to complex billing. The latest release of Customer Suite delivers improved data security and increased flexibility in charge calculations, billing and service order management, as well as enhancements to the user interface. As a result, Release 4.1 will enable Citizens Gas users to more easily apply rate discounts, create service orders for customers not tied to premises, and provide additional protection for sensitive customer data, helping the utility continue its long-standing tradition of industry-leading customer satisfaction.
"Citizens Gas is proud of our record of satisfying our customers," said Andy Proctor, Citizens Gas CIO. "For the last five years we have been ranked among the top four utilities in the Midwest for overall customer satisfaction, according to an independent study by J.D. Power and Associates. As a long- standing customer, we know that Ventyx solutions have played a vital role in this success. Upgrading to release 4.1 of Customer Suite keeps us on a baseline version of the software to help us continue this tradition while laying the foundation to easily implement future advances in the solution."
Citizens Gas joins a growing number of utilities who have implemented or made plans to implement the new solution. Among these clients are Connexus Energy; City of Charlotte, NC; City of Fort Collins, Colorado; City of Provo, Utah; City of Wichita, Kansas; and National Water Commission of Jamaica.
"Citizens Gas' decision to leverage our latest release continues a long- standing partnership with this extraordinarily successful utility, and it provides further validation of the market demand for our solutions," said Ventyx President and CEO Vince Burkett. "Already more than 100 utilities are utilizing our CIS solution to improve business processes while meeting the needs of their customers. Release 4.1 will help grow this number even further as it delivers the capabilities that utilities need to thrive in today's challenging energy market-flexible rate calculations, efficient billing and service order management-all while ensuring customers' personal information is protected from theft."
About Citizens Gas
Citizens Gas & Coke Utility is a public charitable trust providing efficient and reliable energy services (Gas, Steam and Chilled Water) to more than 266,000 customers in and around Marion County, Indiana. The public charitable trust means the utility is managed only for the benefit of customers and the community. As the only utility in the nation operating as a Public Charitable Trust , Citizens Gas functions as a partner with the community it serves. Citizens Gas has a tradition of making investments that improve the quality of life in our community. From neighborhood revitalization efforts like Fall Creek Place and Christmas in April, to our support of college scholarships and our direct financial assistance to low-income customers, Citizens Gas is focused on making Indianapolis a better place to live. For more information, visit the Website: http://www.citizensgas.com/
About Ventyx
Ventyx is a leading business solutions provider, delivering asset management, mobile workforce management, customer care, energy trading and risk management, energy operations, and energy analytics solutions to more than 900 energy, utility and communications customers, as well as to asset- intensive customers in selected commercial markets. With approximately 1,200 employees in more than 20 locations worldwide, Ventyx delivers best-of-breed business solutions that maximize operational and financial performance, backed by the industry's deepest available industry-specific domain expertise. For more information, visit our Website at http://www.ventyx.com/.
Ventyx is a trademark of Ventyx Inc. Other company and product names may be trademarks of the respective companies with which they are associated.
Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20080318/CLTU015LOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com
Ventyx
CONTACT: Gary Frazier, +1-770-989-4188, gary.frazier@ventyx.com
Web site: http://www.ventyx.com/http://www.citizensgas.com/
Source: PRNewswire
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