Cirro Energy's Newest Technologies Move Customer Service into the Fast Lane
Posted on: Wednesday, 9 April 2008, 12:00 CDT
Texans who switched to Cirro Energy® for electricity savings have enjoyed industry leading service and now the company will enhance that experience with intelligent new Smart PaySM telephonic and My Cirro Web site account management systems. These industry-leading platforms will allow Cirro customers to better manage their accounts while benefitting from some of the most competitively priced electricity plans in Texas. Cirro Energy is a leading independent retail electric provider that delivers superior customer service and substantial savings to business and residential customers throughout Texas.
"Cirro Energy customers value both the outstanding service and good value we have delivered for over six years," said Tim Bell, Executive Vice President of Cirro Energy. "We've continually enhanced the customer experience by integrating robust, advanced technologies with a superb call center team manned by Texans. Our new Smart Pay and My Cirro systems build on that experience and will keep us at the forefront of the competitive Texas electricity market."
Cirro Energy's Smart Pay is a state-of-the-art telephonic system that uses advanced voice recognition software from Qwest® to supplement the traditional touch-tone option. Qwest (www.qwest.com) is a leading provider of voice, video and data services across the world. The company offers a powerful combination of award-winning broadband, video and voice solutions for residential customers, businesses and government agencies.
Using Smart Pay, Cirro Energy customers can make no-fee telephone payments around the clock with no hold time. The fully automated self service tool will also reduce the need to speak to a live attendant, accelerating response times for those who need additional assistance.
"We have significantly upgraded the Cirro Energy Web site through expanded functionality of our Customer Self Service Area," added Bell. "Enhancements to the 'My Cirro' section of www.cirroenergy.com give customers simple ways to renew their service, manage their usage and update their profile. In addition, the site is easier to navigate, offers improved automatic bill pay options and speeds requests for specific needs, such as relocation."
About Cirro Energy
Texas owned and operated Cirro Energy brings a new, smarter approach to utility services. Led by a management team with successful experience in deregulated markets, Cirro Energy is founded on the principles of delivering superior customer service and savings. The customer-focused and service-oriented company provides utility services -- including electricity, telecommunications and Internet access -- to residential and business customers across Texas. For more information on Cirro Energy, visit www.cirroenergy.com; journalists can contact Scott Black at (214) 520-3430 ext. 303.
Source: Business Wire
Related Articles
- U.S. Energy Services Acquires the Energy Management Services Business of Integrys Energy Services
- Photon Energy Services Breaks Ground on Diocese of San Jose Solar Initiative
- Blast Energy Services Deploys AFJ Rig to Multi-Well Program in Kentucky
- Consumers Energy Strengthening Customer Safeguards to Prevent Identity Theft, Protect Personal Information
- Blast Energy Services Jets Horizontally in the Austin Chalk
- Washington Gas Energy Services Introduces New Residential and Small Commercial Energy Offers For BGE Consumers
- Washington Gas Energy Services Introduces New Residential Electricity Offer for Delaware Consumers
- Pepco Energy Services Extends Agreement With Trump Organization to Provide Heating and Cooling Services to New Hotel Tower at Taj Mahal Casino Resort
- Blast Energy Services Signs Additional Drilling Contracts
 |
 |
User Comments (0)
RSS Feeds