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Air Wisconsin Airlines Names New Director of Training and Development

Posted on: Friday, 16 May 2008, 15:00 CDT

Air Wisconsin Airlines has promoted Joyce Baca to the position of director of training and development for customer service, effective immediately.

In her new role, Ms Baca will be responsible for development, oversight and delivery of quality customer service and ramp operational training company-wide. Reporting directly to vice president of customer service, Vince Portaro, Ms Baca will continue to be based at Air Wisconsin's training facility in Park Ridge, Illinois.

Ms Baca joined Air Wisconsin in 2003 as a customer service training instructor responsible for facilitating and developing materials for customer service training classes dedicated to the United Airlines product.

In 2005, Ms Baca was named manager of training of customer service, assuming responsibility for ground-handling services training for both the United and Northwest Airlines products, including new station openings. Ms Baca has a bachelor of arts degree in English literature from the University of Illinois, Urbana Champaign.

Mr Portaro said: "Joyce's extensive experience and expertise in developing and delivering quality adult accelerated learning programs makes her an excellent choice to lead our high performing training professionals."

Source: Datamonitor

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