Verizon Makes Digital Television Upgrade Easy for FiOS TV Customers
Posted on: Friday, 6 June 2008, 09:00 CDT
With the federal mandate to phase out analog television broadcasts approaching in early 2009, many consumers remain uncertain of what the change means for them. Verizon FiOS TV is already all-digital, so for most customers there will be no change. At the same time, Verizon is making other changes, and it is taking steps to ensure that customers are not confused by the phase-out of analog broadcasts.
Verizon is phasing out a small number of duplicate analog channels on the FiOS TV service so all customers will enjoy better-quality, all-digital viewing experiences on every set in their homes. Until now, Verizon has provided these duplicate channels to allow digital subscribers to view some limited programming in an analog format without using a set-top box.
The company also has a small number of customers who subscribe to a service that solely offers these duplicate analog channels. Verizon will make the digital transition easy for these customers by providing them with a free digital adapter.
Customers may also choose to upgrade to a set-top box that lets them see more programming, including high-definition channels, and enables full-featured, interactive services, like extensive video-on-demand programming and Verizon's innovative interactive media guide.
Verizon will phase out the analog channels on a regional basis. FiOS TV customers in the Philadelphia region, which includes southeastern Pennsylvania and Delaware, will see the transition starting June 23, 2008. Customers have been notified well in advance by letters, e-mails and phone calls from Verizon.
Source: Datamonitor
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