June 21, 2008

‘Faulty’ Cancellation of Air Tickets Costs Family Rs 52K

MUMBAI: On Monday evening, seven members of the Kumar family, who were scheduled to take a Go-Air flight to Delhi, got a shock. When they called the airline at 5 pm in the evening to confirm the flight timings, they were told that their tickets had been cancelled by the airline.

"The person on the phone said that my husband Ajay had called and cancelled the tickets on June 5, the day we booked them," said Meenal Kumar, who was to take the flight to Delhi with her family. "It is not possible because we got the tickets from our travel agency after that. Ajay hadn't even called them."

The Kumars had to make fresh bookings on the same flight to reach Delhi. The deal with the airlines has cost the Kumar family Rs 52,000. "We have lost Rs 17,000 in the previous bookings. The new tickets cost us around Rs 35,000," said a family member. "We were clueless about the cancellation as intimations were sent on a number which did not belong to us."

"The phone numbers they said were ours were wrong," said Meenal Kumar. "We refuse to believe that any member of our family cancelled the bookings." The Kumars have filed a complaint with the Santacruz airport police station.

Go-Air, meanwhile, said that it had not received any formal intimation of the matter. "As and when the company receives a formal intimation, we will investigate it," said a Go-Air spokesperson.

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