For the 15th Consecutive Quarter, Verizon Wireless Leads Industry in Customer Loyalty
Posted on: Thursday, 7 August 2008, 09:00 CDT
BASKING RIDGE, N.J., Aug. 7 /PRNewswire/ -- For the 15th consecutive quarter, Verizon Wireless continued to lead the wireless industry in customer loyalty according to data released by the nation's largest wireless carriers over the past three weeks. Verizon Wireless, the leading wireless company with the most reliable wireless voice and data network, reported the lowest customer churn (turnover) in the second quarter of 2008.
Churn is the percentage of customers who leave their wireless carrier each month and is an important measure of customer loyalty. Second quarter financial performance announcements -- the latest was released today -- included the following customer churn rates (for postpaid and prepay customers):
Carrier Total Customers (Prepay and Postpaid) Postpaid Customers Verizon Wireless 1.1% 0.8% Carrier X 1.6% 1.1% Carrier Y N/A 2.0% Carrier Z 2.7% 1.9%
Verizon Wireless is committed to delivering outstanding customer satisfaction. Verizon Wireless offers a full range of products and services on the nation's most reliable wireless network and the largest and most reliable 3G network, and delivers the industry's best customer service -- online, over the phone and in-person -- to provide the best customer experience in wireless. In addition, the company has invested more than $45 billion -- on average $5.5 billion annually -- in its network since 2000 when the company was formed. In 2007, Verizon Wireless invested $6.5 billion to expand and advance its network.
For more information, visit http://www.verizonwireless.com/. About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications and Vodafone (NYSE and LSE: VOD). For more information, go to: http://www.verizonwireless.com/. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at http://www.verizonwireless.com/multimedia.
Verizon Wireless
CONTACT: Tom Pica of Verizon Wireless, +1-908-559-7516,Thomas.Pica@verizonwireless.com
Web site: http://www.verizonwireless.com/
Source: PRNewswire
Related Articles
- Verizon Increases Support for California Firefighters, Evacuees Relying on Verizon's Wireless and Wired Networks
- California Firefighters, Evacuees Relying on Verizon's Wireless and Wired Networks
- Verizon Customers Donate More Than $76,000 to Promote Literacy in California Through the Check Into Literacy Program
- Verizon Customers Get New Content From NBC Universal on Multiple Platforms - Any Time, Any Place
- Verizon’s Open Network Device Focuses On Efficiency
- LiveTV Announces Agreement to Purchase Verizon Airfone Network
- Nextlink Expands Wireless Metro Ethernet Offerings for Carrier Partners
- Verizon Earns 'Light Reading' Carrier Scorecard's Highest Grade Ever
- Phone Service Cut Off in Phelan Area: Construction Accident Affects Verizon Customers' Ability to Reach 911
- E-Commerce Works: Just Ask 10 Million Verizon Customers
 |
 |
User Comments (0)
RSS Feeds