August 13, 2008
Green Mountain Energy Company Receives J.D. Power and Associates Award in Texas for Highest in Customer Satisfaction
Green Mountain Energy Company announced today that it has been recognized as the top award recipient for the J.D. Power and Associates 2008 Texas Retail Electric Provider Residential Customer Satisfaction Study(SM). Green Mountain, Texas' only electric provider dedicated to cleaner energy, ranked the highest among retail electric providers (REPs) in the Texas residential market.
The first-ever J.D. Power and Associates Study of the Texas residential electricity market measured Customer Satisfaction among Texas REPs by examining four key categories: Customer Service, Price, Billing & Payment and Communications. For more details about the study please visit www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008119.Green Mountain scored the highest in Overall Residential Customer Satisfaction and was rated 78 points higher than the study average for Texas REPs.
Other highlights from the study include:
-- By providing a superior level of customer service, Green Mountain Energy Company has also achieved high levels of customer advocacy and loyalty.
-- Green Mountain also scored the highest in overall customer service.
"Receiving this J.D. Power and Associates award reinforces what our customers have told us over and over again: Green Mountain Energy Company has the greatest brand and most satisfied customers in Texas," said Paul Markovich, senior vice president of Residential Sales for Green Mountain Energy Company. "This award is a demonstration of just how much Green Mountain values our community of customers - it's something that clearly sets us apart from other retail electric providers in Texas."
The research was fielded by J.D. Power and Associates during the first two weeks of June. It consisted of nearly 2,600 online surveys with Texas residential electric customers.
Green Mountain was the first retail electric provider in Texas to offer renewable energy when electricity competition began in 2001. The company has been serving Texas residential and business customers for seven years with electricity products that are significantly cleaner than typical system power in Texas.
About Green Mountain Energy Company
Green Mountain, the nation's leading provider of cleaner energy and carbon offset solutions, was founded in 1997 "to change the way power is made." Today, the company is the longest serving green power marketer in the U.S. Green Mountain offers consumers and businesses the choice of cleaner electricity products from renewable sources such as wind and water and carbon offset products through its BeGreen division (www.begreennow.com). Green Mountain customers have collectively helped avoid over 4.1 million tons of C02 emissions. For more information, visit www.greenmountain.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of the "The McGraw-Hill Companies."