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Improving Field Services 2008 Profiles Participants in a Case Study Format

Posted on: Wednesday, 10 September 2008, 15:00 CDT

Research and Markets (http://www.researchandmarkets.com/research/1d435d/improving_field_se) has announced the addition of the "Improving Field Services 2008" report to their offering.

This detailed report delivers the results of our research on field service practices and technologies. Research was conducted during the second quarter of 2008 to better understand how companies are improving practices and optimizing technology to increase field service efficiency and effectiveness and reducing operating costs. We asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. We also asked companies to provide their plans moving forward as well as lessons learned along the way.

This report also profiles participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants. Finally, we explore the successes achieved.

(EXPECTED PUBLICATION DATE 25/08/2008- NOT YET RELEASED)

Key Topics Covered:

- List of Exhibits:

- Field Service Findings & Trends

- Recommendations for Improvement

- Innovative or Winning Strategies

- Industry Segments Represented

- Participants by Organizational Type

- Union Represented?

- Types of Orders Worked

- Span of Control

- Hours of Operation

- Employees Level when Work Completed?

- Turnover

- Years of Service

- Average Hourly Wage for Field Service Employee

- Average Hourly Wage for Field Service Supervisor

- Collect in Field?

- Disconnect for Non-payment?

- Locking or Limiting Service

- Reconnect?

- Reconnect Policy

- Service Guarantees

- Schedule Appointments?

- Fee for Appointments?

- Fee for Missed Appointments?

- Percent Appointments Kept

- Communication Technology

- Hand-held Equipment

- Autodispatch Equipment

- Mobile Data Terminals

- Automatically Match In/Out Orders?

- Pull Orders Within Cycle Read

- Order Assignment Techniques

- Order Priorization

- Move Policies

- Vehicles

- Top 5 Technology Plans for the Future

- Measuring Field Service Performance

- Rewards & Incentives

- Measuring Field Service Supervisory Performance

- Uniform Policy

- Orders Worked (annually)

- Percent Orders Worked on Time

- Orders Worked per FTE (daily)

- Recent Improvements in Field Service

Companies Mentioned:

-Albuquerque Bernalilo County Water

-Brownsville Public Utilities Board

-Chesterfield County Utilities

-City of Cary

-Citizens Gas

-City of Tucson

-Consolidated Edison

-Duke Energy

-Energy Services of Pensacola

-Entergy

-Equitable Gas

-FirstEnergy

-Fairborn Water & Sewer

-Hardeman-Fayette Utility District

-Intermoutain Gas

-Knoxville Utilities Board

-North Delhi Power

-NW Natural

-Omaha Public Power District

-PacifiCorp

-Pacific County PUD

-Philadelphia Gas Works

-Southern California Edison

-South Bend Water Works

-Southwest Gas

-Southwest Energy Solutions

-TECO Peoples Gas

-We Energies

For more information visit http://www.researchandmarkets.com/research/1d435d/improving_field_se

Source: Business Wire

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