September 15, 2008
Praise for ‘Angel’ of Chaos-Hit Airport
A LIVERPOOL flight assistant who lost her job in the XL collapse went back to work at a chaos-hit airport to help get stranded Britons home.
Alison Hawkes, 44, was among more than 1,700 XL workers left jobless when Britain's third biggest tour operator went bust on Friday, leaving 90,000 holidaymakers stranded.
The mother-of-two said: "It's a nightmare for those families with small children, so I've been helping out where I can."
Alison, who had to take along her 10-month-old twins, added: "I know I've lost my job but that is no comfort to people stranded in a foreign country, so I took my children to the airport and tried to sort it out."
One stranded passenger said: "Alison was a guardian angel. It was amazing someone would go beyond the call of duty like that.
"She wasn't being paid to be there but she was a total sweetheart."
Alison - based in Turkey for 20 years but originally from Liverpool - directed travellers to the right flights home.
She also gave advice and calmed down annoyed passengers. Ms Hawkes carried on all Saturday, only leaving her post to pop home for a change of her clothes.
She added: "I knew it was going to be chaos. Loads of people were stuck and didn't know what to do.
That's why I felt I had to help. It's a very sad day.
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