Delaware North Companies Is First to Bring uWink’s Unique Self-Service and Entertainment Technology to Airport Travelers
Delaware North Companies has partnered with uWink (OTCBB: UWKI) to bring that company’s unique self-service and entertainment technology to the Chili’s Too Margarita Bar at Fort Lauderdale Hollywood International Airport.
The global hospitality, food service and retail provider this week completed the installation of four of uWink’s touch-screen terminals at the restaurant and bar. It is the first location to use the unique technology in the airport hospitality sector.
The Fort Lauderdale Airport was an ideal location for Delaware North to provide travelers with the uWink technology because of its selection in April by the U.S. Customs and Border protection agency to be one of 18 “Model Ports of Entry” airports. The initiative seeks to improve the experience of international visitors, of which the Fort Lauderdale airport has many.
The uWink terminals will help this initiative as they offer menus and games in both Spanish and English translations. In the near future, the technology will also be available to those who speak German, Italian, Japanese, Korean, Chinese and French.
“We’re pushing very hard to bring cutting-edge brands to travelers across the country, so our partnership with uWink represents an incredible opportunity,” said Matt King, president of Delaware North Travel Hospitality Services. “I think people are going to be blown away by how much fun they have at the uWink terminals and how convenient they are for international visitors.”
Since 2006, uWink has opened three self-operated restaurants in California. The entertainment and hospitality software company was founded by Nolan Bushnell, its CEO, who also launched video game pioneer Atari in the early 1970s and the Chuck E. Cheese family restaurant and entertainment center chain.
The uWink concept features touch-screen terminals at tables that enable guests to order customized food and drinks directly from the kitchen, play dozens of different electronic games and pay the check when they are ready directly at the table. Some of the games allow interaction and competition among tables or even the entire restaurant.
“We are excited to have such a great partner as Delaware North bring our technology and restaurant concept to the airport industry and the Fort Lauderdale Airport,” Bushnell said.
“uWink’s hospitality self-service and entertainment software is a perfect fit for the airport industry. Airport restaurant customers require immediate service and immediate check out, both of which are available through uWink’s self-service technology. And uWink’s digital entertainment offerings are great for those passengers who have extended layovers,” he said.
King said Delaware North is intrigued by uWink’s technology and concept for making restaurants faster, more fun and more efficient. He said Delaware North is using the uWink terminals at Chili’s as a test for potential expansion to other airport restaurants the company operates.
“We visited one of the uWink restaurants in California and could see the speed and excitement that the interactivity brought to the customer experience,” King said. “We knew we wanted to make uWink’s self-service and fun games a part of the experience we provide travelers.”
Delaware North, through its Travel Hospitality Services division, is the exclusive food service and retail provider at the Fort Lauderdale airport and operates more than 300 branded restaurants and retail locations at 25 major airports worldwide.
“Anytime our tenants can enhance the customer service experience for the travelling public it’s a good thing. This technology provides the customer with ability to become involved with the dining experience,” said Kent George, director of Broward County Aviation. “We’re delighted Delaware North Companies has chosen Fort Lauderdale Airport to launch this exciting new service.”
Fort Lauderdale-Hollywood International Airport
The Fort Lauderdale-Hollywood International Airport (FLL) offers non-stop flights to over 60 U.S. cities and non-stop international service to the Bahamas, Canada, the Caribbean, Mexico, and Central and South America. In 2007 FLL ranked 22nd in the U.S. and 56th worldwide serving more than 22-million passengers. FLL is minutes away from the Broward County Convention Center, major hotels, sun-soaked beaches and Port Everglades; one of the world’s most popular cruise ship Ports. Complimentary WiFi Internet access is located throughout the airport. Visit us on the web at www.FLL.net
FLL is a service of the Broward County Board of County Commissioners.
uWink and Delaware North at ACI
uWink will exhibit its Self-Service and Entertainment Hospitality Software Solutions at the Airports Council International-World/North America Conference & Exhibition in Boston on September 21-24, 2008. At this major aviation trade show, uWink will be exhibiting in the Delaware North Companies booth, No.417.
About uWink’s Technology
uWink’s interactive digital content operating/display system and real-time, multi-player game platform allows intuitive and easy access to and interaction with various forms of digital content and custom applications including menus, games, videos and music. The software also allows patrons to take control of many aspects of the dining experience, including check-in/checkout and food/drink ordering using uWink’s tabletop touch interface.
uWink develops digital media entertainment and hospitality software and an interactive restaurant concept that allows customers to order food, drinks, games and other digital media at the table through proprietary touch screen terminals. uWink is led by entertainment and restaurant visionary Nolan Bushnell, founder and former CEO of Atari and Chuck E. Cheese (NYSE: CEC). For more information: www.uwink.com.
About Delaware North Companies Travel Hospitality Services
Delaware North Companies Travel Hospitality Services, a subsidiary of Delaware North Companies, is one of the nation’s leading airport food service and retail companies, operating 300 restaurants and retail outlets in more than 25 airports worldwide, and serving more than 350 million customers each year. The GuestPath(R) customer service training program ensures that all Delaware North Companies Travel Hospitality Services associates embody the company’s vision of “Providing Care and Comfort to People Away from Home.”
About Delaware North Companies
Delaware North Companies is one of the world’s leading hospitality and food service providers. Its family of companies includes Delaware North Companies Parks & Resorts, Delaware North Companies Gaming & Entertainment, Delaware North Companies Travel Hospitality Services, Delaware North Companies Sportservice, Delaware North Companies International and Delaware North Companies Boston, owner of TD Banknorth Garden, Delaware North Companies is one of the largest privately held companies in the United States with revenues exceeding $2 billion annually and 40,000 associates serving half a billion customers in the United States, Canada, the United Kingdom, Australia and New Zealand. For more information, visit www.DelawareNorth.com.
For more information, contact: Kerry Hassen Delaware North Companies (716) 858-5016 Email Contact Alissa Tappan uWink Cell - 415-235-9532 Email Contact
SOURCE: Delaware North Companies