September 25, 2008
15,000 Extra Tourists Use Airport Info Centre
By CLAIRE HARRISON
THE Tourist Information Centre (TIC) situated at George Best Belfast City Airport is celebrating a successful first year after handling 55,000 enquiries since opening, significantly more than expected.Located in the arrivals hall, the TIC was opened last August next to the redesigned airport information desk. The aim of the project was to provide an enhanced service for both visitors and local users.
Catering for the immediate needs of visitors, the facility provides assistance with onward travel, accommodation, sight-seeing and event bookings for both Belfast and the rest of Northern Ireland.
Councillor Michael Browne, chair of Belfast City Council's development committee, said: "The aim was to service in the region of 40,000 enquires in the first year of operation so it is very positive that the demand for information surpassed the expectation.
"The figures show a clear need for effective visitor servicing and we know the TIC provides a key role in encouraging people to make the most out of their stay and driving business into the local economy."
Robert Cully, director of business development at the Northern Ireland Tourist Board said the service "ensures that the needs of visitors arriving at the airport are dealt with in a comprehensive and professional way".
Katy Best, business development director for the airport said:"By the end of 2008, our 25th anniversary year, we expect to carry 2.7 million passengers through our airport. We believe that the TIC is a fantastic product that sets the tone for our customers visit to Belfast."
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