Verizon Wireless Scores Highest in Latest J.D. Power and Associates Customer Satisfaction Study in Mid-Atlantic Region
Posted on: Thursday, 2 October 2008, 18:00 CDT
PHILADELPHIA, Oct. 2 /PRNewswire/ -- Verizon Wireless, the leader in customer loyalty among wireless carriers, ranked highest in customer satisfaction in the Mid-Atlantic region -- which includes Pennsylvania, New Jersey and Delaware -- in J.D. Power and Associates' 2008 Wireless Regional Customer Satisfaction Index Study(SM), Volume 2.
"The results of this customer satisfaction survey are important because they show a high level of customer satisfaction with our company in the Mid-Atlantic region," said Christine Baron, president of Verizon Wireless' Philadelphia Tri-State Region. "Our industry-leading customer loyalty and satisfaction are strongly tied to our ongoing commitment to provide customers with the most reliable network and best overall experience in wireless."
Verizon Wireless ranked highest in customer satisfaction in the Northeast, Mid-Atlantic, North Central, Southeast and West regions. The J.D. Power and Associates study measures customer satisfaction based on six key factors that impact overall wireless carrier performance: call quality, customer service, service plan options, brand image, cost of service, and billing.
In 2007, Verizon Wireless invested more than $230 million to expand and advance its network in the Philadelphia Tri-State Region, which includes central, northeastern and southeastern Pennsylvania, southern New Jersey and Delaware. The company has invested more than $45 billion in its network since 2000 when the company was formed.
For more information on Verizon Wireless' products and services, please visit http://www.verizonwireless.com/.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications and Vodafone (NYSE and LSE: VOD). For more information, go to: http://www.verizonwireless.com/. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at http://www.verizonwireless.com/multimedia.
Verizon Wireless
CONTACT: Brett Marcy for Verizon Wireless, +1-717-231-5340; or SheldonJones of Verizon Wireless, +1-215-638-5668, +1-215-219-8890 (mobile),Sheldon.jones@verizonwireless.com
Web site: http://www.verizonwireless.com/http://www.verizonwireless.com/multimedia
Source: PRNewswire
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