Verizon Wireless Scores Highest in Latest J.D. Power and Associates Customer Satisfaction Study in New England
Posted on: Thursday, 2 October 2008, 18:00 CDT
WILMINGTON, Mass., Oct. 2 /PRNewswire/ -- Verizon Wireless, the leader in customer loyalty among wireless carriers, ranked highest in customer satisfaction in the Northeast, which includes the six-state New England region of Massachusetts, Connecticut, New Hampshire, Maine, Vermont, and Rhode Island, in J.D. Power and Associates' 2008 Wireless Regional Customer Satisfaction Index Study(SM), Volume 2.
"The results of this survey are important because they show a high level of customer satisfaction in New England," said Ken Dixon, President of the New England Region at Verizon Wireless. "Our industry-leading customer loyalty and satisfaction are strongly tied to our ongoing commitment to delivering the best wireless network and customer experience"
Verizon Wireless ranked highest in customer satisfaction in the Northeast, Mid-Atlantic, North Central, Southeast and West regions. The J.D. Power and Associates study measures customer satisfaction based on six key factors that impact overall wireless carrier performance: call quality, customer service, service plan options, brand image, cost of service, and billing.
Verizon Wireless owns and operates the nation's most reliable wireless network and the nation's largest and most reliable 3G network, backed by its award-winning customer service - online, over the phone and in person. The company has invested more than $45 billion - on average $5.5 billion annually - in its network since 2000 when the company was formed.
In New England, Verizon Wireless has invested more than $109 million during the first half of 2008 in network enhancements, increasing the company's regional network investment to over $2.2 billion since 2000.
For more information on Verizon Wireless' products and services, please visit http://www.verizonwireless.com/.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications and Vodafone (NYSE and LSE: VOD). For more information, go to: http://www.verizonwireless.com/. To preview and request broadcast- quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at http://www.verizonwireless.com/multimedia.
Verizon Wireless
CONTACT: Mike Murphy of Verizon Wireless, +1-781-932-1213,Michael.murphy@verizonwireless.com, or David Thomson of ThomsonCommunications, +1-978-808-7700, David@thomsoncommunications.com
Web site: http://www.verizonwireless.com/
Source: PRNewswire
Related Articles
- J.D. Power and Associates Reports: Overall Satisfaction With Television Service Providers Rebounds Due to Improvements in Product Performance and Customer Service
- Verizon Customers Get New Content From NBC Universal on Multiple Platforms - Any Time, Any Place
- Loopt to Deliver Social Mapping Service to Verizon Customers
- AT&T Offers New Security Alerting and Notification Service for Threats Entering Customer Networks
- Verizon Expands Ultra-Fast FiOS Internet Service to 4 More North Texas Cities
- DISH Network(TM) Expands Pre-Paid Card Program to International Programming and Direct Sales; International Programming Customers Can Now Order TV Service Directly From DISH Network Without a Credit Check, Monthly Bill or Contract
- Phone Service Cut Off in Phelan Area: Construction Accident Affects Verizon Customers' Ability to Reach 911
- Telenor Satellite Services to Provide Global IP Custom Network
- E-Commerce Works: Just Ask 10 Million Verizon Customers
- Nortel Networks to Convert Verizon to 'Voice over Internet Protocol' Service
 |
 |
User Comments (0)
RSS Feeds