November 11, 2008
Gold Systems Collaborates to Offer Flexible and Cost-Efficient Speech-Based Solutions to Enterprise Customers
Gold Systems today announced that it is collaborating with Tellme, a Microsoft subsidiary, to provide enterprise customers with complete voice-driven self-service solutions that enhance caller satisfaction while reducing operating costs.
Gold Systems develops and deploys voice-driven solutions based on interactive voice response (IVR), text-to-speech and speech recognition technologies that leverage its leading pre-tuned applications. The collaboration with Tellme provides Gold Systems access to a carrier-grade platform for delivering on-demand IVR solutions, high-quality audio production and advanced speech recognition services.
Tellme's network-based platform for IVR applications provides Gold Systems and its customers the benefits of frequent, zero-downtime upgrades, capacity on demand, and geographical redundancy that combine to provide carrier-grade reliability. "Gold Systems has long been a leader in the development and implementation of speech recognition applications accessed via telephone," said Terry Gold, president and CEO of Gold Systems. "Working with Tellme allows us to reach a broad section of customers looking for the highest quality on-demand solution for their applications."
Gold Systems and Tellme have recently collaborated to power Microsoft's primary customer service solution at 1-800-MICROSOFT. With its custom voice-driven application built on the Tellme platform, Gold Systems improved call routing accuracy and shortened the average call length for customers. Taking advantage of Tellme's advanced speech recognition services, professional audio capabilities, and open-standards call management, Gold Systems quickly delivered a streamlined application that serves 10 million customers a year, getting them to the right representative the first time.
"We are excited to offer customers the benefits of Gold Systems' advanced applications for contact center productivity and customer satisfaction," said Bob Crissman, general manager of partner programs at Tellme. "Our collaboration provides customized solutions that make every caller feel like a valued customer."
Gold Systems and Tellme plan to offer their customers a complete range of solutions featuring custom application development, top-of-the-line human factors design, back-end data integration and a cost-effective on-demand voice services platform.
About Gold Systems
Through its award-winning products and services, Gold Systems helps its customers identify where productivity can be improved with voice-driven solutions. The company's unified communications implementation services, as well as its self-service speech recognition solutions, allow businesses to improve productivity and profitability. Gold Systems is a Microsoft Gold Certified Partner. Since 1991, Gold Systems software has automated more than 1 billion telephone calls around the world. More information about Gold Systems can be found at www.goldsys.com or by calling 303-447-2774 and saying "information."
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