Wessex Water Implements ClickSoftware to Improve the Management of the Mobile Workforce and Field Service Operation

BURLINGTON, Massachusetts, December 11 /PRNewswire-FirstCall/ –
ClickSoftware Technologies Ltd (NasdaqCM: CKSW), the leading provider of
mobile workforce management and service optimization solutions, today
announced that Wessex Water, one of the UK’s largest water suppliers, has
selected and started to implement ClickSoftware’s ServiceOptimization Suite.
This includes ClickSchedule, ClickPlan, ClickForecast and ClickAnalyze to
ensure its field technicians arrive on time, work productively and meet
customer and regulator expectations.

Wessex Water provides water services to 1.2 million people and sewage
services to 2.5 million people over a 10,000 square-kilometer region in the
Southwest of England. The company had been using an in-house system to enable
30 schedulers to allocate work to more than 700 technicians in the field. The
system required schedulers to manually match technicians to jobs, which was
labor-intensive and often delayed response.

“Our mission is keep our customer satisfaction rate at 99.7% or better,”
said Dave Copeland, head of IT at Wessex Water. “That’s not easy to do with
manual processes. Following an extensive evaluation of products in the
market, it became obvious that the proven experience of ClickSoftware in the
utility and water industry, in conjunction with their comprehensive suite of
solutions to manage the entire service chain, would drive enormous benefits
both now and into the future. ClickSchedule, ClickForecast and ClickPlan will
play integral roles in our IT infrastructure, which will also feature a new
asset management system.”

Wessex Water will deploy ClickSoftware’s ServiceOptimization Suite to
manage field technicians across several lines of business including clean
water, waste water, infrastructure, metering and customer appointment
booking. First to be implemented will be ClickSchedule to ensure all on-site
visits for installation, maintenance and repairs occur on time and
efficiently. Street-level routing capabilities will automatically provide the
best route for technicians to take between jobs, ensuring they spend more
time serving customers, not traveling.

The company will use ClickForecast to predict future demand for
maintenance and repair on the hundreds of thousands of pumps and other
equipment it has installed. ClickPlan will ensure Wessex Water has the right
capacity to meet the demand for all of the maintenance, repair and
installation work predicted by ClickForecast.

“Knowledge is everything when it comes to effectively managing your field
operation, and ClickSoftware will give us the knowledge and decision-support
tools to better serve our customers,” said Copeland. The company will have
further insight into technician productivity and the effectiveness of its
service operations using information gathered in ClickAnalyze business
analysis software. ClickAnalyze will provide a holistic view of everything
from on-time arrivals to repair times, while allowing managers to track
service-level indicators like travel, workload, asset repair and maintenance.
This information will prove invaluable when reporting back to the industry
regulator OFWAT.

“Wessex Water already has a solid reputation in the industry and among
its customers,” said Professor Moshe BenBassat, Chairman and CEO of
ClickSoftware. “It is laying the groundwork to build on that reputation by
deploying our integrated, end-to-end service optimization solution across the
business. Wessex Water joins a growing list of companies that have recognized
that effective management of the field operation starts way before the day of
service. Combining proactive management, utilizing forecasting and planning,
with real-time, dynamic scheduling enables organizations to truly streamline
service delivery management, maximize resources, minimize costs and gives
customers confidence they’ll receive the service they need, when they need
it.”

About Wessex Water

Headquartered in Bath, Wessex Water is the regional water and sewage
treatment business serving an area of the Southwest of England, covering
10,000 square kilometers including Dorset, Somerset, Bristol, most of
Wiltshire and parts of Gloucestershire and Hampshire. It is a subsidiary of
YTL Power International of Kuala Lumpur. For more information, visit
http://www.wessexwater.co.uk.

About ClickSoftware

ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources. With over 100 customers across a variety of
industries and geographies, and strong partnerships with leading platform and
system integration partners – ClickSoftware is uniquely positioned to deliver
superb business performance to any organization. The company is headquartered
in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific.
For more information about ClickSoftware, please call +1-781-272-5903 or
+1-888-438-3308, or visit http://www.clicksoftware.com.

This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933 and Section
21E of the Securities Exchange Act of 1934. These forward-looking statements
include, but are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of growth, and
expectations regarding future closing of contracts, receipt of orders,
recognition of revenues and deferred revenues. Such forward-looking
statements involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected. Achievement of these results by ClickSoftware may be affected by
many factors, including, but not limited to, risks and uncertainties
regarding the general economic outlook, the length of or changes in
ClickSoftwares sales cycle, ClickSoftwares ability to close sales to
potential customers in a timely manner and maintain or strengthen
relationships with strategic partners, the timing of revenue recognition,
foreign currency exchange rate fluctuations, and ClickSoftwares ability to
maintain or increase its sales pipeline. The forward-looking statements
contained in this press release are subject to other risks and uncertainties,
including those discussed in the “Risk Factors” section and elsewhere in
ClickSoftware’s annual report on Form 20F for the year ended December 31,
2007 and in subsequent filings with the Securities and Exchange Commission.
Clicksoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.

    Contacts:
    Joanna Giannotti
    ClickSoftware, Inc.
    +1-781-272-5903 x2235
    joanna.giannotti@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd