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Cincom Product Configurator Reduces Order-Entry Time from Two Days to Two Minutes

Posted on: Monday, 15 December 2008, 10:21 CST

CINCINNATI, Dec. 15 /PRNewswire/ -- Worldwide software provider Cincom Systems announces today that Greenheck Fan ( www.greenheck.com ), a leading manufacturer of air-movement and control equipment, has successfully implemented the Cincom Acquire(TM) Guided Selling and Product Configurator ( http://www.cincomacquire.com ) and has streamlined their order-delivery process through the instantaneous transfer of system information to the shop floor.

In addition, the Cincom Acquire Guided Selling and Product Configurator has reduced Greenheck Fan's order-entry process from two days to two minutes, reduced rework, and decreased order-entry staff workload by 50 percent.

Prior to Cincom, Greenheck Fan needed to improve operational efficiency by automating the product ordering process from field to factory. Greenheck needed a system that could eliminate time-consuming manual processes, but be easily integrated into legacy fulfillment systems.

Together, Cincom and Greenheck Fan have streamlined the field-to-factory system so they no longer rely on manual processes to verify they have the right products. The system delivers the information to the shop floor in minutes with quick-build initiatives fully supported. The new field-to-factory system ensures less rework and more satisfied customers. Now, Greenheck builds design requests into the standard offerings.

"Prior to using Cincom's [Guided Selling and Product Configurator], our process was totally manual and paper-driven," said Thad Brockman, Manager of System Analysis and Business Intelligence, Greenheck Fan. "We received our orders via fax, via mail ... it took days before we could enter the order into the system."

"We have significantly reduced the number of people that actually process orders," said Diane Resch, Business Analyst Team Lead, Greenheck Fan. "Five years ago we had 20 people entering orders, and today we have fewer than 10 people entering three times that order volume."

By eliminating rework, Greenheck is also benefiting from much greater customer satisfaction. A customer selects the product based on performance needs, and manufacturing requirements for the manufacturing floor are instantly created. This eliminates the in-between work that had to happen in the past. The Cincom Acquire Guided Selling and Product Configurator can take customers' performance needs and turn them into manufacturing requirements. Since working with Cincom, Greenheck's orders have increased threefold.

About Greenheck Fan

Founded in 1947, Greenheck Fan is the leading manufacturer of air-movement and control equipment. Its flagship ventilation products are typically found behind walls, in ductwork, or on the roofs of hospitals, office buildings, hotels, shopping malls, restaurants, schools, industrial plants, and other commercial buildings. Greenheck is also a major, multi-brand corporation, representing a number of other affiliated entities (Accurex, Airolite, Innovent, Precision Coils, and Valent) offering architectural louvers and sunshades, specialized air-handling systems, heating and cooling coils, and many related accessories and services. For more information about Greenheck Fan, visit www.greenheck.com.

About Cincom

For 40 years Cincom's problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.

SOURCE Cincom

Source: PR Newswire

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