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Cross Country Automotive Services Honored in Top Contact Center Industry Awards and Achieves COPC Certification

Posted on: Tuesday, 16 December 2008, 09:42 CST

BOSTON, Dec. 16 /PRNewswire/ -- Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, announced today that it has been named the winner for Best Recruiting Campaign, and honored with Best Technology Innovation and Best Large Contact Center, for the World by delegates at the Contact Center World Awards Conference in Las Vegas. Cross Country has received some of the contact center industry's highest honors as a result of the company's unwavering commitment to customer service and satisfaction through the use of best in class technology, customer service best practices and the company's commitment to those who service the customer -- the contact center employees. This is the third consecutive year Cross Country has been recognized with a Best in the World Award. Cross Country also announced today that it has achieved Customer Operations Performance Center (COPC) certification, a standard relied upon worldwide for implementing contact center best practices that improve performance in customer satisfaction and service. Cross Country will use the COPC-2000(R) CSP Standard as a performance management framework.

The Contact Center World Awards are given to companies that demonstrate outstanding customer service worldwide. The Contact Center World Awards are unique in the industry as they recognize the "Best of the Best" as awarded on the judgment of contact center peer practitioners and conference delegates, rather than industry vendors. The competitors for these awards are the regional winners from each of the Americas, Europe, Middle East, and Africa and Asia Pacific, and compete against one another for best in the world.

"We are truly honored to once again accept some of the contact center industry's highest honors," said Charles Cavolina, Cross Country's Senior Vice President, Service Delivery. "Being recognized by our peers is validation of our commitment to serving our clients and their customers. We are also pleased to announce our COPC certification -- it's just another step we are taking to ensure top quality customer service."

Since the company's founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Cross Country serves the automotive, insurance, financial services and retail markets with an extensive client list.

About Contact Center World:

ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a worldwide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those they serve. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information visit our website at www.contactcenterworld.com.

About COPC Inc.:

Customer Operations Performance Center Inc. (COPC Inc.) is the world's leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. Since 1996, COPC Inc. has helped more than 1,000 organizations in 50 countries improve customer service by using the COPC(R) Family of Standards, the industry's first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability. For further information, please visit www.copc.com.

About Cross Country:

Headquartered in Medford, MA, with offices in Dallas-Fort Worth, Texas, and Dusseldorf, Germany, Cross Country Automotive Services (www.crosscountry-auto.com) is a leading provider of comprehensive vehicle and driver programs for automotive, insurance and other consumer-facing industries in North America and Europe. Cross Country's products include its flagship emergency roadside assistance and telematics services, available through the ATX Group, a Cross Country Automotive Services company. Cross Country's 37-year heritage signifies the company's dedication to providing personalized, innovative customer solutions that enhance loyalty for its clients and improve the overall driving experience for their customers. Cross Country Automotive Services is a member of the Cross Country Group, one of the largest privately held providers of customer service programs in North America.

SOURCE Cross Country Automotive Services

Source: PR Newswire

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