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Frost & Sullivan Commends Castolin Eutectic for its Unswerving Focus on Offering Exceptional Customer Service

Posted on: Tuesday, 13 January 2009, 01:00 CST

LONDON, Jan. 13 /PRNewswire/ -- The 2008 Frost & Sullivan European Repairs and Maintenance Welding Consumables Customer Service Leadership Award is presented to Castolin Eutectic. The company is recognised for its ability to provide unique, value added services to its customers.

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Castolin Eutectic has continuously sought to improve the lifetime and productivity of its offerings by providing complete solutions to customers, even while furthering innovations in the product and application spheres. Rather than be a basic consumables supplier, Castolin Eutectic has positioned itself as a total solution provider to various industries.

"The company's extensive range of consumables can be classified as solutions rather than products as they are specifically designed to resolve the numerous wear and tear problems found in industries," explains Frost & Sullivan Research Analyst Archana Chauhan. "Castolin Eutectic also helps customers boost their productivity by providing them the right combination of metal alloy consumables and processes that support more durable and high performance machinery."

Unlike other welding companies that have distributors who stock standard consumables of different companies, Castolin Eutectic is probably one of the very few market participants that sells its products through wholly owned Castolin Units across most regions in Europe and worldwide. As its products are designed for specific purposes, the company sells its solutions through self owned units. This provides customers with not only the consumables but the necessary technical support as well.

"One of the reasons for having such business units for the different geographies is the difference in the company's product range," remarks Chauhan. "These are specifically designed for particular wear and tear problems and Castolin believes in educating customers technically about how different alloys could affect their production."

In addition to continual focus on product innovation, the company also offers its customers subcontracting opportunities. In the absence of their own maintenance or welding departments, customers can subcontract skilled welders and technical experts from CastoLab's extensive network of welding and mechanical workshops, to meet their welding needs.

By providing specific solutions for different customers, Castolin Eutectic has made strong global gains in a saturated market where growth is less than 10 per cent. Currently, the company has a presence in nearly 100 countries and holds almost 50 per cent of the repairs and maintenance consumables market in Europe.

"It has managed to rapidly grow in such a saturated market by focusing on value addition for customers and designing end user specific solutions," comments Chauhan. "By considering life prolonging factors, it tries to offer the most economical total solutions and by providing application expertise, wear analysis, different process technology along with the required consumables, the company has managed to continuously secure orders."

The Frost & Sullivan Award for Customer Service Leadership is bestowed upon the company that has demonstrated excellence in customer service leadership within its industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long- and short-term customer profitability goals. In addition, the recipient company demonstrated flexibility in tailoring its product offerings to suit customer businesses. The recipient company has possibly developed and implemented innovative customer care systems that set unprecedented standards for customer interaction, timely response, and/or attention to customer needs.

Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Castolin Eutectic

With more than 2000 people worldwide, Castolin Eutectic is the leading company in fighting wear and providing specialist joining solutions in harsh operating conditions. We provide products with application know-how to customers and are increasingly moving to becoming a service based business. More than 100 years of experience in welding, brazing and thermal spraying technologies stands for professional and innovative solutions. Castolin Eutectic is your partner with industrial expertise in surface protection, repair and joining solutions. To find out more about us, please visit www.castolin.com or www.eutectic.com.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership(TM) empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com.

Contact: Ciara Jamie Connolly Senior Events & Promotions Executive Frost & Sullivan Email: ciara.connolly@frost.com DDI: +44 207 915 7868 www.frost.com Patricia Nigg Castolin Eutectic Email:pnigg@castolin.com Phone: +41 21 694 11 32 www.castolin.com / http://www.eutectic.com/

SOURCE Frost & Sullivan

Source: PR Newswire

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