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Progress Energy Carolinas Tops South on Latest J.D. Power Business Customer Satisfaction Survey

Posted on: Thursday, 5 February 2009, 09:00 CST

RALEIGH, N.C., Feb. 5 /PRNewswire-FirstCall/ -- Progress Energy Carolinas was ranked tops in the South region and second in the nation in the latest J.D. Power and Associates survey of business customers, announced today.

(Logo: http://www.newscom.com/cgi-bin/prnh/20020923/CHM008LOGO-c )

The utility serves more than 1.4 million customers, including more than 200,000 commercial and industrial customers, in the Carolinas.

J.D. Power's 2009 business customer satisfaction survey included more than 15,400 business customers who spend between $500 and $50,000 per month with their electric utility. The business survey included 90 utilities, ranging in size from major investor-owned operating companies to municipally owned distribution utilities.

"In a time of rising price, it is more important than ever that we provide a level of service that meets and exceeds our customers' expectations," said Lloyd Yates, president and CEO of Progress Energy Carolinas. "These results confirm that we're focused on the things that matter to our customers and that we're working hard to provide real value every day."

The business survey based the overall ranking on six satisfaction factors: power quality & reliability, customer service, corporate citizenship, billing & payment, price and communications. For more information on the survey and the rankings, visit www.JDPower.com.

Progress Energy (NYSE: PGN), headquartered in Raleigh, N.C., is a Fortune 500 energy company with more than 21,000 megawatts of generation capacity and $9 billion in annual revenues. Progress Energy includes two major electric utilities that serve approximately 3.1 million customers in the Carolinas and Florida. The company has earned the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence, and was the first utility to receive the prestigious J.D. Power and Associates Founder's Award for customer service. The company is pursuing a balanced strategy for a secure energy future, which includes aggressive energy- efficiency programs, investments in renewable energy technologies and a state- of-the-art electricity system. Progress Energy celebrated a century of service in 2008. Visit the company's Web site at www.progress-energy.com.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

SOURCE Progress Energy Carolinas

Source: PR Newswire

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