Eesti Energia Selects Oracle(R) Utilities Customer Care and Billing to Support Its Expanding Business Operations

    REDWOOD SHORES, Calif., Feb. 11 /PRNewswire-FirstCall/ --
    *  Eesti Energia (http://www.energia.ee/index.php?id=184&L=1), an Estonian
       state-owned electricity and thermal power company, has selected
       Oracle(R) Utilities Customer Care and Billing to support its growth
       strategy in the recently deregulated energy market.
    *  Eesti Energia needed to replace its in-house legacy systems, which were
       unable to meet the needs of the open market and provide the
       organization with a competitive advantage in the energy market.
    *  The project will enhance Eesti Energia's customer care and billing
       systems to support its expanding business operations across Estonia and
       the Baltic region.
    *  Oracle Utilities Customer Care and Billing is a cost-effective,
       flexible and scalable solution that will help Eesti Energia streamline
       its billing and revenue management environment to help reduce billing
       costs, while providing a first-rate service experience to its existing
       customer base of more than 500,000 private and corporate customers.
    *  The software will also help manage the growing volume of billing
       transactions and data flow, resulting from a deregulated market and a
       growing customer base.
    *  Eesti Energia evaluated a host of vendors through a competitive tender
       process and chose Oracle for its superior functionality and ability to
       meet its business requirements.

    Supporting Quotes
    *  "We had been looking for some time to replace our in-house legacy
       system so that we could compete in the deregulated energy market across
       the Baltic region.  After a comprehensive evaluation of different
       solutions, we quickly realized that Oracle Utilities Customer Care and
       Billing would meet our requirements.  We wanted a billing system that
       could adapt to the changing market environment while maintaining a high
       level of customer service.  Oracle also provides consulting services,
       demonstrating that it knows the market and understands the requirements
       of Eesti Energia," said Margus Rink, chief executive officer of
       Distribution Network, Eesti Energia.
    *  "We are very proud that Eesti Energia has selected Oracle Utilities
       Customer Care and Billing, making it the largest Oracle project in
       Estonia.  The solution will help Eesti Energia to improve the quality
       of its customer service and billing systems while also enabling the
       organization to gain competitive advantage and increased
       profitability," said Bastian Fischer, vice president and general
       manager, EMEA for Oracle Utilities.

    Supporting Resources
    *  Oracle Utilities
       (http://www.oracle.com/industries/utilities/index.html)
    *  Oracle Utilities Customer Care and Billing (http://tinyurl.com/5kk76o)

About Oracle Utilities

Oracle Utilities delivers the proven software applications that help
utilities achieve competitive advantage, business performance excellence and a
lower total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work and
asset management, mobile workforce management and meter data management
applications with the capabilities of Oracle’s industry-leading enterprise
applications, business intelligence tools, middleware and database
technologies. Oracle Utilities enables its customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands, and deliver on
commitments to environmental conservation. For more information, visit
http://www.oracle.com/industries/utilities.

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SOURCE Oracle