MSX International Selects ETL Solutions as European Automotive Data Extraction Services Partner
leading provider of outsourced business solutions and services to the global
automotive marketplace, today announced that it has selected ETL Solutions
Limited, a leading data integration solutions provider, as its European dealer
management system (DMS) data collection and distribution service partner.
Under the terms of the agreement, the two companies will integrate MSXI’s(TM)
Automotive Business Processing Outsourced (BPO) applications solutions with
ETL’s Transformation Manager (TM) Automotive Framework, which is a Web-based
system that provides a direct interface to leading dealer DMS systems in
securely access dealer client information such as service records, bookings,
parts sales invoices, and new and used car sales information. This
information will be used to drive MSXI’s Customer Lifecycle Management (CLM)
programs, which enable dealers to create effective “touch points” with
customers during the ownership of their vehicles, and create and retain
long-term, loyal customers. The data will also be used in conjunction with
MSXI’s Dealer – Sustain Service Profits application and training programs to
develop highly effective dealer personnel and increase service profitability.
“The ability to quickly and securely access key dealer data in an
efficient manner is critical to improving the customer experience and dealer
profitability,” said
officer. “However, integrating OEM dealer networks can be a challenging
issue, particularly since the information technology infrastructure used by
dealers often varies widely.
“ETL’s Transformation Manager Automotive Framework supports a broad range
of DMS systems, and has unique features that have been proven to streamline
this process, which is why we chose them as our European data extraction
partner,” Leger continued. “Moving forward, we will leverage the combination
of our powerful platforms to provide European dealers and their manufacturers
with a competitive edge.”
“MSXI is a recognized global leader in automotive outsourced business
solutions, and we’re proud that they have chosen us as their data collection
and distribution partner in
of ETL. “We look forward to partnering with MSXI and applying our integration
and data management expertise to deliver a key business tool that will assist
them in delivering their solutions most effectively.”
About MSXI BPO Solutions Offering
MSXI offers a full range of BPO solutions to automotive OEMs and their
dealer communities that optimize the automotive retail and logistic processes
by improving the customer experience, increasing dealer profitability, and
helping the dealer recruit, train and retain a highly skilled workforce. Key
solutions include:
MSXI CLM: This solution helps dealers maximize revenues and profits by
significantly increasing customer loyalty and recapturing lapsed customers.
MSXI CLM uses a combination of customer data and information on vehicle
service history, mileage, and age to intelligently predict customers’ purchase
intentions and service requirements. MSXI CLM can also be used to segment
current and lapsed customers according to their stage in the vehicle ownership
lifecycle and relationship with the dealer. This solution is used by
dealership personnel or MSXI contact center staff, who then pro-actively
approach these individuals to book service appointments and follow-up on
previous dealer interactions. MSXI CLM can also be used to institute vehicle
recall activities, lost lead management programs, and marketing campaigns.
MSXI Dealer – Sustain Service Profits: This innovative program allows
MSXI personnel to act as a “virtual coach” and provide dealers with training
and information that allows them to maximize service performance, revenues and
profits. With the dealer’s permission, MSXI imports invoice data daily from
the dealership’s DMS and compiles in-depth dealer performance reports. MSXI’s
dealer experts continuously monitor and assess the dealership’s performance
against client-specific key performance indicators (KPIs) and identify gaps
and deficiencies that require rapid corrective action in order to improve
their service profitability. Customized action plans and collaborative
discussions between MSXI experts and the dealer drive sustainable process
improvements, and help the dealer reach higher levels of service profitability
and overall business performance.
MSXI also offers a wide range of BPO solutions that drive customer
loyalty, new sales, higher and sustainable operational profitability, and help
maintain a “best-of-breed” employee base within the OEM, retail and
aftermarket distribution chain. These results-oriented solutions have been
deployed in several key process areas including used car sales, “voice of the
customer” applications, aftermarket sales, warranty management, fixed
operations, technical services, vendor managed services, and education and
training.
About ETL’s Automotive Framework
Based on ETL’s generic data integration software suite, Transformation
Manager (TM), is a robust and proven data integration solution that
automatically extracts dealer data, and transfers it in encrypted form to the
ETL data centre without manual intervention where it is validated prior to
transmission to MSXI. TM manages the whole process in a highly efficient and
cost-effective manner and this leads to a direct increase in productivity,
with tangible and measurable results.
Extract software is easily installed at the dealer as a download from the
Internet and is updated automatically whenever changes are required. The
dealer extracts are easily controlled through configuration of the system at
ETL. Extensive monitoring and reporting provide real-time feedback on system
performance.
About MSXI
MSX International (MSXI) is the leading global provider of outsourced
business solutions to the automotive industry, integrating automotive best
practices, technology, and information. The company’s products and services
are focused on dealer development and process improvement, warranty
management, technical support and information management services. MSXI also
provides staffing, vendor management, and procurement solutions. The company
is headquartered in
the Americas,
www.msxi.com.
About ETL Solutions Limited
ETL Solutions’ provides a complete range of software and services to
deliver data integration solutions to clients. ETL combines the power of
Transformation Manager with integration services expertise and automotive
sector knowledge to deliver tangible and measurable benefits to clients around
the world. The company is headquartered in
Kingdom
MSXI Editorial Contact: ETL Editorial Contact:
pr@msxi.com pr@etlsolutions.com
(248) 829-6416 +44 (0)1248 675 070
SOURCE MSX International, Inc.