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Stork Selects Ezwim Telecom Service Management to Streamline Telecom Processes

Posted on: Tuesday, 24 March 2009, 02:00 CDT

Workflow management service saves 75% of time spent on Telecom Management tasks

AMSTERDAM, March 24 /PRNewswire/ -- Ezwim today announced that Stork, a global player in the Aerospace and Technical Services industry, has selected Ezwim's Telecom Service Management (TSM(TM)) service to streamline and standardize the MACD processes of telecom devices and subscriptions for more than 150 Stork subsidiaries. Stork selected TSM(TM) because the web-based service allowed them to automate telecom service management across the organization. The workflow solution automates telecom service requests like new devices, subscription changes and incidents (lost phone, broken handset, etc.); it will improve task coordination and reduce costs.

Ezwim teamed with service provider partner Micpoint to implement the new service for Stork. TSM(TM) is fully integrated with Ezwim's Telecom Expense Management services allowing Stork to have a complete Telecom Management service.

"Ezwim and service provider Micpoint are able to incorporate the very specific Stork business requirements and deliver a comprehensive and easy to use Telecom Management service which saves us > 75% of our time spent on ordering handsets, managing SLAs and keeping track of incidents reported from our end users," Betty Offermans said. Betty is responsible for the largest Stork Subsidiary "Stork Industry Services" and manages around 25% of Stork's Mobile estate located at 12 locations.

Ezwim Telecom Service Management (TSM(TM)) is an easy, flexible and integrated workflow solution that results in improved productivity, increased accountability and keeps all telecom service requests in one place. TSM(TM) is designed for enterprises operating in a complex multinational environment, dealing with many 3rd party vendors like operators, logistics providers, etc. It offers enterprises the flexibility to streamline unique telecom management processes into a transparent set of workflows, catalogues and SLA's. The service enables easy integration through web services with external and internal systems.

"Ezwim's services will enable Stork to reduce costs, enhance productivity and enables a faster job turnaround," said Ron van Valkengoed, Managing Director at Ezwim. "The opportunity for TSM(TM) is significant as service management is becoming more complex due to the introduction of innovative (e.g. mobile data) services. Our new service enables IT Service Management (ITSM) to extend into the telecom domain."

About Ezwim

Ezwim, a global leader in Telecom Management, provides Telecom Expense Management and Telecom Service Management software to enterprises and operators. Ezwim's Software-as-a-Service (SaaS) solution enables global organizations to gain visibility into, and control over, the mobile and fixed communications assets and costs. Ezwim services enable dramatic telecom cost reductions and process efficiencies.

Website: http://www.ezwim.com

SOURCE Ezwim

Source: PR Newswire

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