Alaska Airlines Cancels Flights in and Out of Anchorage After New Mount Redoubt Eruption

March 29, 2009

SEATTLE, March 28 /PRNewswire-FirstCall/ — Alaska Airlines has suspended its
remaining flights in and out of Anchorage for Saturday night after Mount
Redoubt erupted again about 3:40 p.m.Alaska time and generated ash clouds
that pose a significant risk to air travel. Shortly after the airline
suspended flights, Ted Stevens Anchorage International Airport ceased all
operations about 6 p.m.Alaska time because of volcanic ash falling in the

Alaska Airlines will evaluate resuming service once authorities reopen
Anchorage International Airport. Flight departure information will be posted
at alaskaair.com.

“We apologize for the inconvenience to our customers, but their safety is
always our highest priority,” said Ben Minicucci, Alaska Airlines’ chief
operating officer and executive vice president of operations. “We’re
continuing to closely monitor the weather and ash from Mount Redoubt and will
resume flights when it is safe to do so. We’re also making every effort to re-
accommodate passengers whose travel plans have been disrupted.”

In all, 37 flights to and within the state of Alaska were canceled Saturday.
Since the volcanic eruptions began Sunday, March 22, Alaska Airlines has
canceled more than 185 flights affecting an estimated 10,000 passengers.

Travelers are advised to check the status of their flights before going to the
airport at alaskaair.com or by calling 1-800-ALASKAAIR (1-800-252-7522).
Specific information about flight changes related to the Mount Redoubt volcano
is available at alaskaair.com.

Ticketed passengers who are affected by Mount Redoubt eruptions and scheduled
for travel March 28 through March 29, 2009, will be allowed changes without
penalty if their new travel is on or before April 5, 2009. A full refund will
also be offered for any unused portion of the ticket. Passengers with new
reservations and those scheduled to travel after April 2, 2009, who wish to
change their flights will be charged applicable penalty and change fees.
Passengers booked on an Alaska Airlines Vacation should contact the Vacations
Department at 1-800-468-2248.

Alaska Airlines and Horizon Air, subsidiaries of Alaska Air Group (NYSE: ALK),
together serve more than 90 cities through an expansive network in Alaska, the
Lower 48, Hawaii, Canada and Mexico. Alaska Airlines ranked “Highest in
Customer Satisfaction among Traditional Network Carriers (tie)” in the J.D.
Power and Associates 2008 North America Airline Satisfaction Study(SM) For
reservations, visit alaskaair.com. For more news and information, visit the
Alaska Airlines/Horizon Air Newsroom at alaskaair.com/newsroom.

SOURCE Alaska Airlines

Source: newswire

comments powered by Disqus