ClickSoftware Named Mobile Field Service “Champion” in Aberdeen Group AXIS Report
technology research firm Aberdeen Group, a Harte Hanks Company, has named
ClickSoftware Technologies Ltd. (NasdaqCM: CKSW) the “Champion” in its 2009
Aberdeen AXIS(TM) Report on Mobile Field Service. ClickSoftware is ranked
ahead of the eight other major vendors based on a total score representing
market readiness and ability to deliver value to customers.
The ClickMobile field service solution was the primary focus of the
report’s scoring methodology, but report author
close integration of mobility with the broader Service Optimization Suite and
ClickSoftware’s strength as a company in explaining the ranking.
“The company has grown into one of the major players in the service
automation space by building a strong clientele for its products, primarily
in the utilities, telecommunications, computer and office equipment, home
services and capital equipment industries,” Dutta wrote. “The ability of
ClickSoftware to adapt and respond to customer demand and market requirements
is a key reason for its above-average Market Readiness score. Research and
development is the cornerstone of the company and it continues to release new
service-specific modules and updates to meet its customers’ needs despite
tough economic times.”
Dutta praised the seamless integration between ClickMobile and supporting
ClickSoftware solutions for enabling workflows to move smoothly between
scheduling and field service. That seamlessness, he said, empowers mobile
technicians to manage operations from the field, which directly impacts
service efficiency and productivity while driving customer satisfaction.
Performance in these metrics drives the Value Delivered component of the
Aberdeen AXIS(TM). Aberdeen’s research has found that integration
complexities continue to be the top challenge in effectively leveraging
mobile automation solutions and Best-in-Class service firms are 42% more
likely than all others to be utilizing integrated mobile workforce management
solutions.
“Customers today are looking for mobility solutions that go beyond just
transmitting data back and forth from the field. They are looking for
solutions that will act on such data in real time in order to improve field
operations. By taking a holistic approach that integrates data transmitted
from mobile devices, such as hand-held devices and GPS locators, with
decision making engines, we enable service operations to act in real time and
improve customer responsiveness and field force productivity,” said Dr.
BenBassat
customers and invested so much in meeting their needs, we are experiencing
fast growth in ClickMobile deployments and this report is very gratifying
recognition for us. The AXIS survey puts a heavy emphasis on customer input,
so scoring this highly confirms that we’re doing the right things by our
customers and they recognize that. We can’t ask for better feedback.”
All ClickSoftware products are based on the same architecture and
information technology infra-structure and are seamlessly integrated. Such is
the case for instance between ClickMobile, for the technician hand-held
device, and ClickLocate, for GPS location reports, which are seamlessly
integrated with ClickSchedule; the world renowned product for workforce
scheduling and service optimization. This virtually eliminates all risks and
cost associated with the initial integration and also contributes
significantly to savings in the on-going cost of ownership.
Aberdeen’s AXIS grid is the cornerstone of its AXIS reports, which
provide customer-centric views of technology solutions and services. Aberdeen
developed the AXIS Report for Mobile Field Service Systems to provide service
and manufacturing businesses with a competitive intelligence perspective on
how various service and products providers are best positioned to help them
achieve their goals. The report assesses the success of the respective
technology in the context of the user’s environment. The assessment is based
on two key dimensions: first, Aberdeen aggregates Best-in-Class performance
of companies in the target marketplace based on primary surveys conducted
typically over the past twelve months; and second, Aberdeen conducts a vendor
readiness assessment which includes evaluation of responses to a standardized
vendor questionnaire, analyst briefings and customer interviews.
To receive a copy of this report, please send an email to
info@clicksoftware.com.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more than
30,000 companies in the past two years, Aberdeen is uniquely positioned to
educate users to action: driving market awareness, creating demand, enabling
sales, and delivering meaningful return-on-investment analysis. As the
trusted advisor to the global technology markets, corporations turn to
Aberdeen(TM) for insights that drive decisions.
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources. With over 100 customers across a variety of
industries and geographies, and strong partnerships with leading platform and
system integration partners – ClickSoftware is uniquely positioned to deliver
superb business performance to any organization. The company is headquartered
in
For more information about ClickSoftware, please call +1-(781)-272-5903
or +1-(888)-438-3308, or visit http://www.clicksoftware.com.
This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933 and Section
21E of the Securities Exchange Act of 1934. These forward-looking statements
include, but are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of growth, and
expectations regarding future closing of contracts, receipt of orders,
recognition of revenues and deferred revenues. Such “forward-looking
statements” involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected. Achievement of these results by ClickSoftware may be affected by
many factors, including, but not limited to, risks and uncertainties
regarding the general economic outlook, the length of or changes in
ClickSoftware’s sales cycle, ClickSoftware’s ability to close sales to
potential customers in a timely manner and maintain or strengthen
relationships with strategic partners, the timing of revenue recognition,
foreign currency exchange rate fluctuations, and ClickSoftware’s ability to
maintain or increase its sales pipeline. The forward-looking statements
contained in this press release are subject to other risks and uncertainties,
including those discussed in the “Risk Factors” section and elsewhere in
ClickSoftware’s annual report on Form 20F for the year ended
2007
Clicksoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.
Contacts:
Joanna Giannotti
ClickSoftware, Inc.
+1-781-272-5903 x2235
joanna.giannotti@clicksoftware.com
SOURCE ClickSoftware