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NASA Shared Services Center Recognized for Excellence

Posted on: Tuesday, 7 April 2009, 15:19 CDT

BAY ST. LOUIS, Miss., April 7 /PRNewswire-USNewswire/ -- NASA's Shared Services Center received the Best New Captive Shared Services Organization Excellence Award from the Shared Services Outsourcing Network. The award recognizes the most successful shared services organization launched within the last three years. NASA's Shared Services Center won first place of approximately 30 private and public sector submissions, including Fortune 500 companies. The runner-up award went to Wal-Mart Corporation of Bentonville, Ark.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081007/38461LOGO)

The annual Shared Services Excellence Awards honor, recognize and promote both in-house and outsourced shared services that demonstrate winning practices. Open to shared services organizations from any country, a panel of leading industry experts judges the entries on start-up strategy; people management, culture and change management; innovation and automation; customer relationship management and customer service; process efficiencies and control; and level of maturity and future strategic direction.

Richard Arbuthnot, executive director of NASA's Shared Services Center in Bay St. Louis, Miss., accepted the award for the organization on March 24 at the 13th Annual North American Shared Services Week in Orlando, Fla.

NASA's Shared Services Center is unique among such organizations in the public and private sector because it is a federal, private and state partnership among NASA, Computer Sciences Corporation, and the states of Mississippi and Louisiana. It provides select business services for more than 18,000 NASA employees, plus grantees and vendors in four functional areas -- financial management, human resources, information technology and procurement. NASA's 10 centers have transitioned more than 50 activities, including accounts payable, travel and payroll, to the shared services center.

NASA made an up-front investment in the shared services center of $30 million. The initial expense was returned ahead of schedule, in a little more than three years. NASA's Shared Services Center currently is exceeding the original cost avoidance estimate of $6 to $8 million per year and is on track to achieve cost avoidance for the agency of $12 to $16 million a year.

NASA's Shared Services Center, which opened in March 2006, is located on the grounds of NASA's Stennis Space Center in Bay St. Louis.

For information about the NASA Shared Services Center, visit:

http://www.nssc.nasa.gov

For information about NASA and agency programs, visit:

http://www.nasa.gov

SOURCE NASA

Source: PR Newswire

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