• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Air Travel Expert: Poor Service Pattern at US Airlines Must End

Posted on: Tuesday, 21 April 2009, 06:45 CDT

Dissatisfied with the state of the US airline industry, airline veteran is on campaign to highlight the best, while demanding leadership improvements at the worst

MIAMI, April 21 /PRNewswire/ -- Passengers of legacy airlines are mad as heck and they are not going to take it anymore. In fact, they've been steadily taking their business elsewhere to find the service they deserve. Gailen David, a 30-year airline veteran, empathizes with them. In fact, he feels so passionately that there must be improvements, he's started his own campaign to demand better leadership at US airlines, while recognizing the best travel companies and individual employees who are bucking service trends to rise above the crowd.

Jetiquette (JET.uh.kuht,-ket) n.: The rules or norms that govern courteous, polite behavior related to travel. This code is applicable to travel organizations (airlines, airports, etc.) and the customers they serve.

This summer, the Jetiquette Campaign takes to the skies as Mr. David flies across the US in search of the best customer service. Numerous airlines and airports have contacted him regarding individual efforts of employees to provide excellent customer service. In some cases, employees have even spent their own money to correct customer service mistakes made by airlines and airports. "I want to recognize my industry colleagues and reinforce their spirit of service. If I can motivate and inspire someone and help them to understand how very valuable their contribution is; I've done my job," says Mr. David. He'll be presenting Jetiquette Award plaques to honor those providing extraordinary service. Jetiquette itself was recently recognized by Travel Weekly Magazine, when the training program received the Magellan Award.

Although Mr. David has always funded this campaign, he is currently developing corporate sponsorship arrangements with companies that have expressed an interest in joining the "Jetiquette Movement" to promote a more pleasant travel experience. Jetiquette events will take place at selected airports, large and small, showcasing the companies that are working the hardest to improve the customer experience. "From luggage manufacturers to hotels to credit cards, some companies just have more Jetiquette than others," Mr. David explains. The schedule will be announced on his http://www.jetiquette.org blog.

About Gailen David, The Sky Steward: David is a Purser for a major US airline and also formed his own company in 2007, The Jetiquette Academy, which provides customer service training in the airline, healthcare, hospitality, and retail sectors. His inspirational book, Jetiquette ... The Customer Experience and You, shares his journey from a post-strike, bitter airline worker to one that has made providing the best service to customers his first priority and the foundation of his professional identity. He hosts two blogs: http://www.dearskysteward.com and http://www.jetiquette.org. His take on air travel has appeared in USA Today, MSNBC.COM, Fox News, and Travel Weekly Magazine.

For more information, contact: Gailen David -- 877-759-7839 or gailen@skysteward.com

This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com.

SOURCE Jetiquette Academy

Source: PR Newswire

More News in this Category