Consumers Energy Strengthening Customer Safeguards to Prevent Identity Theft, Protect Personal Information
Posted on: Friday, 8 May 2009, 07:00 CDT
In compliance with the federal Fair and Accurate Credit Transactions Act (FACTA), residential customers seeking new energy service or changing their service address will notice these changes starting this month.
"Consumers Energy is committed to safeguarding the personal information that our customers entrust to us. The FACTA guidelines will strengthen our existing protections on behalf of customers," said
Customers who contact Consumers Energy for new service, or to change a service address, will be required to provide a driver's license number, Social Security number, or a Michigan ID card.
Customers unable to provide that information will be required to provide printed evidence of their identification. That could include a U.S. military card, military dependent's ID card, Native American tribal document, or passport. Under FACTA guidelines, realtors, builders and contractors must have the customer of record directly contact Consumers Energy to establish new energy service.
Customers can still request an energy service start for a new home or new location at www.consumersenergy.com. Customers with questions can contact Consumers Energy at 1-800-477-5050.
Consumers Energy, the principal subsidiary of CMS Energy, provides natural gas and electricity to nearly 6.5 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
For more information about Consumers Energy, visit our Website at www.consumersenergy.com
SOURCE Consumers Energy
Source: PR Newswire
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