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Creating Growth in a Down Economy: Strategic Account Management Professionals Convene in Hollywood, Florida, to Learn and Share Tactics for Growth During Economically Uncertain Times

Posted on: Tuesday, 12 May 2009, 17:56 CDT

CHICAGO, May 12 /PRNewswire/ -- In today's economic climate, businesses are asking the same question: How do you grow customer loyalty in a slow economy? For companies with strategic account management programs, the answer is to find quick payback through collaborating, co-creating and innovating with customers. This message is echoed throughout the Strategic Account Management Association's 45th Annual Conference, held in Hollywood, Florida, May 10-13, 2009.

"The bottom line for many complex national and global companies is often price, price, price," says Bernard Quancard, president and CEO of the Strategic Account Management Association (SAMA). "It is up to the supplier to demonstrate a unique customer value to stand out from the crowd. This year's conference offers opportunities to learn how demonstrating sustained productivity can create that intimate partnership, which will reward you long after the economy picks back up."

Strategic Account Management is the concept of developing a synergistic relationship which emphasizes collaboration between key customers and suppliers in primarily national and global settings. The result of this relationship is future mutual growth.

The SAMA Annual Conference is the only event of its kind, bringing together people from hundreds of global companies across all industries. In addition to networking, case study sessions and in-depth workshops, this year's conference will honor DHL's Global Customer Solutions (GCS) organization and Hans Hickler, Chief Executive Officer, DHL GCS, as SAMA's Program and Executive of the Year.

GCS is DHL's dedicated customer relationship management organization for the group's top 100 customers worldwide. GCS serves customers in 220 countries and territories, covering key industry sectors including Automotive, Aerospace, Consumer Products & Services, Engineering & Manufacturing, Life Sciences & Healthcare, and Technology. With 600 employees worldwide, GCS acts as an empowered single point of contact where the team designs and sells tailored logistics solutions ranging from express, air, ocean, freight and contract logistics.

"The achievements of DHL GCS through the Global Account Management program have been truly impressive," says Quancard. "GCS is at the forefront of customer service and relationship management with their practice of providing strategic consult and customized solutions that help to strengthen and grow their customers' businesses."

Founded in 1964 and with close to 4,000 members worldwide, SAMA is a knowledge-sharing organization devoted to promoting, developing and advancing Strategic Account Management - the concept of customer-supplier collaboration--on a national and global scale. For more information, visit www.strategicaccounts.org.

DHL - The Logistics company for the world

DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services. A global network composed of more than 220 countries and territories and 310,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 54 billion euros in 2008.

CONTACT: Matt Micou 312-251-3131 x18 micou@strategicaccounts.org

SOURCE Strategic Account Management Association

Source: PR Newswire

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