Leading Industry Analyst Firm Positions ClickSoftware in Visionaries Quadrant in 2009 Field Service Management Magic Quadrant
Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce
management and service optimization solutions, today announced that Gartner,
Inc. has positioned ClickSoftware in the Visionaries Quadrant in the analyst
firm’s
“The downturn in the global economic markets over the last few months is
forcing companies to find ways in which they can reduce costs without
impacting the level of customer service. This has resulted in even more
attention being paid by senior executives across many industries to their
field service operation. To be considered visionary in such a market, you
have to continually innovate and provide new value. We believe Gartner’s
assessment shows that ClickSoftware has consistently met this challenge, and
we are making every effort to continue to do so,” said ClickSoftware’s
Chairman and CEO Dr.
for the last few years and our financial stability combined with our sales
and delivery execution capabilities instill confidence in current and
prospective customers.”
ClickSoftware has experienced significant growth. The results over the
last 12 months show significant improvement in just about every aspect of the
business: revenue growth, profitability, margins, EPS, and cash. During that
timeframe, the Company has continued to win significant deals in the
utilities and telecommunications markets such as Scottish Water, T-Home, and
Sasktel. The Company has also experienced penetration into the Insurance and
Public Sector with deals including Safeco,
and Environment Agency.
In early 2009, ClickSoftware announced the launch of ClickContact, a new
solution for customer interaction management and the newest addition to the
Company’s ServiceOptimization Suite. ClickContact helps service organizations
improve customer service by facilitating better communication with customers.
Starting with self-service appointment booking via the Internet, and
continuing on the day of service with on-going reporting on the expected
arrival time of the technician as more accurate and up-to-date schedule
information becomes available.
Over the last twelve months, ClickSoftware has also invested
significantly in its mobile solution. ClickMobile now supports the full range
of field activities from sending and receiving real-time situation updates,
managing work orders, filling timesheets, as well as speeding up manual
administrative work through automated and semi-automated processes. From the
field perspective, the application wirelessly connects field service
technicians to different back-end systems in order to view and modify job
tickets information, assignments, timesheets, spare parts and more. Field
technicians can view service history, accept or reject job dispatches, send
messages, book appointments, capture signatures for proof of service, record
work performed, scan barcodes for easy data entry, capture equipment or
customer information, manage spare parts, print invoices, report their
working hours, get turn by turn driving directions and more. Additionally,
ClickMobile is tightly integrated with the decision making engine of
ClickSchedule enabling automated decision making based on data that arrives
from the field.
The full 2009 Gartner Field Service Management Magic Quadrant report can
be found, compliments of ClickSoftware, at the following URL -
http://www.clicksoftware.com/Gartner.
(1) Gartner, Inc. “Magic Quadrant for Field Service Management” by
About the Magic Quadrant
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused
with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner’s analysis
of how certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or service
depicted in the Magic Quadrant, and does not advise technology users to
select only those vendors placed in the “Leaders” quadrant. The Magic
Quadrant is intended solely as a research tool, and is not meant to be a
specific guide to action. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources.
With over 120 customers across a variety of industries and geographies,
and strong partnerships with leading platform and system integration partners
- ClickSoftware is uniquely positioned to deliver superb business performance
to any organization. The Company is headquartered in
ClickSoftware, please call (781)-272-5903 or +1-(888)-438-3308, or visit
http://www.clicksoftware.com.
Contacts:
Joanna Giannotti
ClickSoftware, Inc.
+1-781-272-5903 x2235
joanna.giannotti@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd