• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Leading Industry Analyst Firm Positions ClickSoftware in Visionaries Quadrant in 2009 Field Service Management Magic Quadrant

Posted on: Monday, 18 May 2009, 07:45 CDT

BURLINGTON, Massachusetts, May 18 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce management and service optimization solutions, today announced that Gartner, Inc. has positioned ClickSoftware in the Visionaries Quadrant in the analyst firm's May 2009 "Magic Quadrant for Field Service Management".(1)

"The downturn in the global economic markets over the last few months is forcing companies to find ways in which they can reduce costs without impacting the level of customer service. This has resulted in even more attention being paid by senior executives across many industries to their field service operation. To be considered visionary in such a market, you have to continually innovate and provide new value. We believe Gartner's assessment shows that ClickSoftware has consistently met this challenge, and we are making every effort to continue to do so," said ClickSoftware's Chairman and CEO Dr. Moshe BenBassat. "The company has been generating cash for the last few years and our financial stability combined with our sales and delivery execution capabilities instill confidence in current and prospective customers."

ClickSoftware has experienced significant growth. The results over the last 12 months show significant improvement in just about every aspect of the business: revenue growth, profitability, margins, EPS, and cash. During that timeframe, the Company has continued to win significant deals in the utilities and telecommunications markets such as Scottish Water, T-Home, and Sasktel. The Company has also experienced penetration into the Insurance and Public Sector with deals including Safeco, Norwich Union (soon to be Aviva) and Environment Agency.

In early 2009, ClickSoftware announced the launch of ClickContact, a new solution for customer interaction management and the newest addition to the Company's ServiceOptimization Suite. ClickContact helps service organizations improve customer service by facilitating better communication with customers. Starting with self-service appointment booking via the Internet, and continuing on the day of service with on-going reporting on the expected arrival time of the technician as more accurate and up-to-date schedule information becomes available.

Over the last twelve months, ClickSoftware has also invested significantly in its mobile solution. ClickMobile now supports the full range of field activities from sending and receiving real-time situation updates, managing work orders, filling timesheets, as well as speeding up manual administrative work through automated and semi-automated processes. From the field perspective, the application wirelessly connects field service technicians to different back-end systems in order to view and modify job tickets information, assignments, timesheets, spare parts and more. Field technicians can view service history, accept or reject job dispatches, send messages, book appointments, capture signatures for proof of service, record work performed, scan barcodes for easy data entry, capture equipment or customer information, manage spare parts, print invoices, report their working hours, get turn by turn driving directions and more. Additionally, ClickMobile is tightly integrated with the decision making engine of ClickSchedule enabling automated decision making based on data that arrives from the field.

The full 2009 Gartner Field Service Management Magic Quadrant report can be found, compliments of ClickSoftware, at the following URL - http://www.clicksoftware.com/Gartner.

(1) Gartner, Inc. "Magic Quadrant for Field Service Management" by Michael Maoz and William Clark, May 5, 2009

About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ClickSoftware

ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources.

With over 120 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The Company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781)-272-5903 or +1-(888)-438-3308, or visit http://www.clicksoftware.com.

SOURCE ClickSoftware Technologies Ltd

Source: PR Newswire

More News in this Category