• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Energy Provider E.ON U.S. Goes Live on SAP(R) Software

Posted on: Thursday, 21 May 2009, 09:22 CDT

Energy Services Provider Harmonizes Business Processes, Introduces Stable Software Platform

WASHINGTON, May 21 /PRNewswire-FirstCall/ -- E.ON U.S., subsidiary of E.ON AG, the world's largest investor-owned energy services provider, has successfully implemented several utilities-focused software solutions from SAP AG (NYSE: SAP). The go-live, completed on April 1, 2009, is a key step in the energy provider's shift toward a new software platform to support its business processes. Managed by a team of experts from E.ON U.S., SAP and Accenture, the implementation of the software was successfully finalized in time and without any major disruption of regular business processes. By introducing SAP(R) software, E.ON U.S. replaced its legacy systems with a standardized software solution after having harmonized and partly redesigned some of its business processes. The solutions implemented include the SAP(R) ERP application, the SAP(R) Customer Relationship and Billing for Utilities package and the SAP NetWeaver(R) technology platform. The announcement was made at CS Week, a customer service-focused conference for utilities, being held in Washington, D.C., May 19-22, 2009.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050310/SFTH009LOGO-a)

E.ON U.S. owns and operates both the Louisville Gas and Electric Company and the Kentucky Utilities Company, which together distribute electricity and natural gas to more than 1.2 million customers in Kentucky and Virginia. The company is a subsidiary of E.ON AG, with an annual turnover of EUR 69 billion and approximately 88,000 employees.

"The implementation of SAP software solutions went extremely smoothly," said Wendy Welsh, chief information officer, E.ON U.S. "The conversion process took us only five days and did not show any major impact on the productive environment. Since the go-live, we have not seen any production downtime, which is rare with this type of project."

During the 'Blueprint Phase,' the implementation team documented existing processes with SAP technology and found more than 300 potential process improvements. The team then began defining the specific requirements for the system and building the platform during the design phase. Upon completion, the system underwent 53,000 hours of testing on 6,700 scripts and 400 business processes from beginning to end.

"The new system allows E.ON U.S. to respond more effectively to market changes and to enhance its customer service and experience--integrating the customer operations and data with its overarching business goals," said David L. Beiber, managing director, Utilities industry group, North America, Accenture. "E.ON U.S.'s commitment to perform at a higher level and its leadership in this project resulted in a successful implementation."

"U.S. energy providers such as E.ON U.S. are in a dramatic transition period," said David Laker, senior vice president and general manager, Utilities Practice, SAP America, Inc. "Companies that take steps to strategically upgrade their IT infrastructure will be in a leading position to serve customers as the smart electric grid becomes a reality."

About E.ON US

E.ON U.S. LLC, headquartered in Louisville, Ky., is a subsidiary of E.ON A.G., the world's largest investor-owned energy services provider. E.ON U.S. is a diversified energy services company that owns and operates Louisville Gas and Electric Company, a regulated utility that serves 314,000 natural gas and 389,000 electric customers in Louisville and 16 surrounding counties, and Kentucky Utilities Company, a regulated electric utility in Lexington, Ky., that serves 538,000 customers in 77 Kentucky counties and five counties in Virginia. For more information, visit www.eon-us.com

About SAP

SAP is the world's leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 86,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP." For more information, visit www.sap.com.

(*) SAP defines business software as comprising enterprise resource planning and related applications.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Copyright (C) 2009 SAP AG. All rights reserved.

SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.

For customers interested in learning more about SAP products: Global Customer Center: +49 180 534-34-24 United States Only: 1 (800) 872-1SAP (1-800-872-1727) For more information, press only: Andy Kendzie, SAP, +1 (202) 312 3919, andy.kendzie@sap.com, EDT Evan Welsh, SAP, +49 (6227) 76 75 14, evan.welsh@sap.com, CET SAP Press Office, +49 (6227) 7-46315, CET; +1 (610) 661-3200, EDT; press@sap.com Mike Pilarz, Burson-Marsteller, +1 (312) 596-3568, michael.pilarz@bm.com, CDT Sven Kahn, Burson-Marsteller, +49 (69) 238 09 24, sven.khan@bm.com, CET

SOURCE SAP AG

Source: PR Newswire

More News in this Category